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...Neither he nor the Tesla representative who delivered the car to me provided detailed instructions on how to maximize the driving range, the impact of cold weather on battery strength or how to get the most out of the Superchargers...

Here's an idea to get the most out of the superchargers: LEAVE THE CAR PLUGGED IN UNTIL IT'S FULL...

He admits he understood that low temp influence range, as his range was dropping faster than he expected, on his first trip in the car... and there is no way to tell what the influences will be, it is based on individual driving styles and conditions.

Yup, I learned many years ago that as a general rule-of-thumb, always OVER-compensate, and NEVER under-estimate with anything in life. Every ICE car I have EVER owned in my life has never matched the posted manufacture's MPG ratings. In fact, I believe Toyota was sued by a Prius owner, whom proved the car never achieved the posted MPG rating by Toyota (or even close).

With that said, driving isn't rocket-science, and there are literally thousands of variables that can occur at any time, to change how any vehicle will perform by margin of 20%. Or in other words, if you plan doing anything in ANY vehicle, always compensate for 20%, and you will be fine.

The NY Times writer obviously took everything on a ZERO% margin or error, knowing full well that it wasn't his car, his money, or his ASS that would suffer, if all went wrong (and for that matter, having things go wrong sells news papers). When you are young and naive, you take stupid chances on faith, and after realizing that 50% of the time, things won't work out in your favor, you learn very quickly to over-compensate in life (in business we call it 'padding').

Regardless, if what this reporter wrote dejects a few possible MS buyers from owning the most innovative vehicle since the Ford: Model T, so be it. Tesla still can't build enough MS's fast enough to handle the demand yet.

In closing; the horse and buggy was still around for nearly a decade plus after Ford made the automobile affordable to the general public. Back them I am sure there were folks who were concerned about finding a petrol station, when horse stables were just about everywhere.

Read the 'reader's picks' comments on the NYT for Broder's response. They are quite good.

(NYT's picks, as usual are biased towards NYT, ha ha)

I think it is great the CNN showed it could be done with no muss and no fuss. However, I hope Tesla takes a good look at its customer support because some of the things Broder was told to do were just plain wrong. With more customers, this is going to be a bigger issue. Don't get me wrong - Broder was an idiot at best and sneaky at worst. But with more customers, more of them are likely to be idiots. In the words of Help Desk reps I work with all the time - it's an PEBKAC issue (Problem exists between the keyboard and the computer). Reps have to have the right answers and get the total story when helping.

CNN did it easily!

The Model S is a car for road trips. If you have not taken road trips in it, you don't speak from authority or knowledge.

Peter did a road trip from Oregon to Washington DC with his Model S (http://electricroadtrips.com) even through places with no superchargers, so road trips are real and doable. And the Model S actually makes people (I am among them) to want to take Sunday drives, and road trips with superchargers are easy (if you use common sense, and plan your trip) I will seriously consider a road trip across the US when the superchargers are installed.

+1 syddent

I also agree that a lawsuit would be a bad idea. For one thing, even though I think Broder looks weak, the case would not be a slam dunk. Even though Broder looks weak, I think the only way a lawsuit would work is if there was direct evidence that Broder tried to make Tesla look bad and/or lied, like an email to a buddy saying, "LOL I'm driving around this parking lot trying to draing the battery -- [later] Oops! Gotta go now! Car says it's 72% charged and I need to leave before it's 100% so that I can make Tesla look bad, lol!".

Even if the case was stronger, I think what Tesla is doing right now is better, which is having other journalists do the same/similar trips and report their results. Let the reports speak for themselves. At the very least people will dismiss and forget about Broder's report if it seems contradictory to everyone else's, and maybe the public will shame Broder on their own when they see the other reports, but that's not necessary.

I don't think Border is an idiot. Either he was being intentionally obtuse, or he's simply ignorant.

I know if my 75 year old dad was making the trip, and I casually said something like "charge for an hour, and you should be good", he'd turn off his brain (as he knows this tech stuff is beyond him) and start out on a trip longer than the reading on the dash.

The question I'm asking is, what was his motive for doing this at all? If he had a negative agenda, then playing dumb might have been his plan. Then he could go on about "I just followed TM's advice" and go on about how he didn't make any of this up.

Guys,

Most comments on CNN or NYT lean towards Broder being either intentionally running the battery down or just being ignorant. The public opinion is in Tesla's favour, it seems. Tesla needs to not do nothing further.

Also, CNN already did the same trip without issues. Just start talking about that, ignore Broder.

The "preconditioning" thing was weird. Warming will help range, but all charging does that. Done on shore power, it's win-win. Done on battery power, it's breakeven, at best. The car will appropriate that power for warming while you drive; that's why drivers see those insanely high wh/mi figures when they start out cold. There is NO advantage to battery-powered preconditioning except in regen availability. If any stop-go driving was anticipated early on, that might have been a benefit, of course.

But the 'always get as much as you can overnight' idea is key. Like the soldiers' rule: sleep every chance you get. There's no knowing when the next chance will come.

The CNN team, btw, got 271 miles of charge with 126 miles left to go to their finish at a hotel in Boston. "Game over." Lead-foot fun driving time!

BTW, CNN is replicating the drive with no problems.

Here is the link to CNN's test drive and very positive review

http://money.cnn.com/2013/02/15/autos/tesla-model-s/

1) All this press is putting Tesla in the public eye. That's a good thing. 95% of the people that see my car have no idea what it is.

2) Broder is a liar AND a moron. Dangerous combination, and deserves no further discussion. Arguing with a moron is 2 morons arguing.

3) The Model S sells itself. A monumental technical feat. In the annals of history, no one will remember this article. Elon will get his revenge when the 1 millionth Model S rolls off the line.

I've yet to see a better example of recto-cranial inversion.

Note to Tesla: Choose wisely next time. Biased ex-lobbyist EV detractors probably shouldn't be in your first round of test drive invitations.

@Hogfighter, I think smart liar is far more dangerous than stupid one. Broder just proved that he is not smart by getting caught from lying.

I wonder whether Tesla keep phone logs.

If so, we can certainly verify what this moron of a reporter and the folks and Tesla said. Christina Ra is the Senior Manager, Communications at Tesla http://www.linkedin.com/in/christinara and I am pretty sure that she knows much more than an average customer service representative at Tesla does. And she will never say things like brake and speed up or recover lost charge.

The phone logs would be great.

the guy should of called me or any other tesla owner. He would have gotten better advice.

Broder probably thought that he could extract energy by regenerative braking since he was traveling from west to east, against the direction of the rotation of the earth.

The log tells it all.
CNN proved it was piece of cake.
What does Broder look like now?
A douchebag!

I received my MS without a delivery specialist. Nobody gave me any instructions. I spent 15 minutes with the manual and had a full understanding of how, why, and when to charge my car. I'm not a gear head and have zero history with EVs. Had Broder done any due diligence prior to starting his trip, none of this would ever have happened. He can plead ignorance all he wants, but he can't have it both ways. The CV he cites indicates that he should know better. There's no other conclusion I can draw other than journalistic malfeasance.

jbherman +1 same here... I drove from philly to NYC and back on the second day with the car. It took all of 5 minutes to find a charging station where I was heading so I could add a few miles while I was in NYC.

Headline news in Norway (important as it after all is the 2. largest Tesla market) is positive: "CNN agrees with Tesla": http://www.dagbladet.no/2013/02/15/tema/bil/elbil/tesla/25773279/ (google translate and you'll see all good).
End of the day, Broder gave Tesla the best PR ever. Contrary to what he set out to do.

What really amazes me is that a bunch of East Coast Tesla owners have not re-created this event. Sounds like it should be fairly easy to discover the real story.

fritzland - There is a team of people over at the Teslamotors Club doing just that this weekend.

http://www.teslamotorsclub.com/showthread.php/13905-Recreating-the-NY-Times-Road-Trip-We-re-on-This-Weekend!/page16

Nelson

Yep,
Must be Bad advice from Tesla reps,
Otherwise he would be wrong,
And that's just not possible

@ Nelson T.

"Tour de Broder" and "Hey, don't Broder me!"

Tesla reps often know less about the car than owners.
It's a problem that Tesla needs to fix.
I'd love to see phone transcripts since he claims he had several calls (12?) with them.
It would be nice to know what exactly he's been told when the car was showing 32 miles of range after he disconnected it from the charger.
He was able to drive 51 miles with that, that's still surprising.
But if it's between the car and the tesla rep, I'd pick the car.
Definitely trust my car even more now.

The rep must have believed the low rating was bogus and would vanish when the battery warmed (which would also return regen). Hence the "precondition" advice. Same watts would have been used to warm it in motion, if just battery power was used. IMO, charging, even at 120V, would have shown the true miles and warmed over an hour or so. That number should have then been real, and believed.

I keep hearing about bad advice from Tesla reps. I don't buy it. I know some of the reps involved and I am more inclined to believe they gave him good advice but he heard what they said through his own filter. The logs certainly show that. He did the wrong thing because he wanted a story. Glad he got caught in his own fabrications.

For Broder to have the thoughts that he even claimed himself in this response, he would have to be a 100%, USDA prime, smooth-brained Moron. Yeah, with the capital 'M'.

I write this, not to insult, but to make the point that I don't believe that he or anyone else at the NYT is that stupid.

His response simply reflects the place where one lands when one first seeks to purposefully deceive...gets busted...gets called out on it...then tries desperately to cover up tracks that are now encased in cement.

A sad face-saving manuever that typically comes from folks whose egos are larger than their sense of integrity.


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