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Sunroof Wind Noise/Air Leak-- Input needed

Below 50MPH the cabin is quiet, but above 50MPH and especially above 70MPH there is a huge amount of intermittent wind noise coming from the sunroof when it is "closed". It seems pretty obvious that there is an air leak somewhere. Tesla tried to swap out the seal around the sunroof in the front aspect, which did nothing to improve it.

I've seen some posts about having Tesla Service adjust the height that the windows go up to better seal the cabin. I'm awaiting the next step from Tesla Service and wanted to see if anyone has encountered similar wind noise (unacceptably high, obvious) at higher speeds and how they had it fixed.

Any information would be appreciated.

Thanks,
Sam

@cfo@senecamc.com.....can you please tell which service center and people at u talked to??

Your experience doesn't much other Tesla owners.....it sounds like the experience in ICE service centers which I am sure u r familiar with either as a customer or business associate in some fashion.........

I just got my car two days ago and I have the wind problem in the sunroof as well. Extremely annoying and I called yesterday and service is out for three weeks. I wish I would have read this before I ordered the sunroof.
My rear passenger door handle doesn't retract either.
I do love the car and hope this issue can be fixed.

Just suddenly experienced increased wind noise at any speed over ~10 mph.

I took a closer look and the pano doesn't close right when it tips down from vent mode. The seal was dislodged and got in the way. It took a few minutes to re-seat the seal. Pano is quiet again. Maybe due to recent high temperatures, the glue got extra soft.

Hopefully it will stay put now.

I got my car 3/13. I experienced some wind noise from the beginning.
Brought the car to Costa Mesa SC last Thursday. I reported the wind noise and a technician
test drove the car with me. He informed me that it was NORMAL WIND NOISE. I insisted it could not be
normal wind noise. The drive from Orange County to San Diego was unbearable for my wife due to the wind noise.
2 other technicians test drove the car and again confirmed normal wind noise.

Fortunately for me, before I brought the car to the SC, I checked the Pano roof. When it is opened, I detected the Pano seal has poor fit and finish. At the corners the seal was detached from its base.
After the seal was secured , the NORMAL WIND NOISE disappeared. I was a little disappointed that 3
technicians could not confirm what was obviously so wrong. I guess we are all on the lurning curve. It is
comforting that at least they tried hard. I am so happy now with my new S.

I will call the SC tomorrow to give feed back that they fixed my problem.

Usual != Normal

I have a minor pano problem. A little noise and melting glue. Had a tire rotation yesterday and was going to do the roof but changed my mind and decided to leave it for my first service. They led me to believe its a known problem. Used the wrong glue that melts in heat or sunlight. Apparently easy to address.

I got mine last week and have the same issue. It starts around 67-68 mph. It is disappointing. I spoke to my local service center and they said they can try some adjustments to it. We shall see.

I was able to completely eliminate the sunroof wind noise by repositioning the rubber seal on the front edge of the opening. When the roof was closed, I could see 2 areas where the rubber seal was slightly lower than the rest of the seal. With the roof open, I pushed the rubber seal up in those areas and the noise immediately disappeared. I was surprised how much difference it made since the difference in position was slight.
Unfortunately, the rubber strip will not stay in place and I notice the noise returning and the seal moving every few days. I am scheduled for another service in 2 weeks to address it again.

I noticed the same thing with the front seal. Haven't had a chance to see whether repositioning it makes a difference yet, but this could account for my impression that the wind noise is only coming through a small area at the front of the roof.

Had the same problem (along with pano creak), took it in to Fremont SC, and all is quiet, amazingly so. I waited until TM had a fix. It took some time to fix, but fortunately, I was handed a new (18mi) P85 as a loaner for the duration.

Same situation and need to have service look at it. They tell me they have not heard of this problem in PA.

I've had my TMS for 3 days and love nearly everything, but I too have this problem at speeds over 65 (and it gets significantly worse ta higher speeds) and find it a big frustration. Tesla is more than happy to tout the quietness of their driving experience during test drives, so I assume they will fix this issue. I did two test drives, one involving a >5 mile run at equal highway speeds with no recollection of wind noise coming from the roof not any heads up that there could be a problem. I've had cars with sunroofs before and this is beyond the pale. A really disappointing shortfall.

I contacted service and am waiting for a return call and an appointment to be scheduled. I drive over 65 way more than I ride with the sunroof open, so I have zero doubt that had this happened during my test drive I would have chosen the silence and $1500 savings. I wouldn't even mind if Tesla said they are fixing the problem but we need to wait for a bit for the correct seal to be produced.

I'll update the forum once I hear Tesla's reaction.

I've had my P85 for about a month and I have the same issue with the wind noise. I've tried messing with the seal but to no avail. Haven't had a chance to take it in to service yet so I'll keep checking this forum to see what Telsa has to say in the meantime. I previously had convertibles and they had less wind noise at highway speed than this sunroof. So far, it's the only disappointment I have with the car.

I think you guys would get better results if you emailed Jerome at Corporate or even Blankenship with your experiences and clearly set your expectations and what is going to happen if your expectations are not met. Those types of communications are usually taken very seriously. Elon Musk has responded personally to me over some concerns, so I know they are listening.

Please do not settle on what your service center tells you if it is not satisfying. You need to escalate up the chain.

same problem here with my TMS 60...wind noise over 70MPH...I told them hey you guys won't expect me to drive this under 70MPH all time right?! They will send a ranger to my place next week and let see....

Same issue here with my MS60. Talked to their HQ yesterday and they asked me to take the car in, apparently they have a fix for the noise, reading above it seems like a very partial fix. They said that their engineering team is working on the seal re-design, also asked about the ETA and the agent didn't have details. Same exact message received from their service center manager here in Dallas, I guess we'll need to wait for the final answer here.

I have had my P85 back from service for a week a "so far so good". The wind noise is gone. It will take another week or two for me to be convinced it is gone for good, since previously it kept returning.

They replaced the rubber seal/gasket and the roof panel between the sunroof and the windshield.

Though it is probably unrelated, I now have poor FM radio reception again (a problem they had fixed months ago). Does anybody know where the FM antenna is located?

Just out of curiosity, will Tesla take care of issues/flaws like this for the duration of the warranty period? I debated with getting the sunroof or not due to some obvious flaws like this but I figured with Tesla's reputation, they would take care of the problems.

But I'm curious how long you think Tesla will handle/fix things like this. I'm sure there are plenty of Service Centers that give the usual, "this is normal noise" which isn't true and don't want to fix it.

I'm just wondering if any of you think there will be a problem in the future with them fixing obvious flaws like this?

@ earlyretirement - my guess would be that as long as you have a valid warranty, Tesla will address manufacturing defects and failures. However, once the warranty is expired, I probably wouldn't bet on anything. This is why I purchased the extended warranty.

@ AmpedRealtor - Yes, that's what I speculated as well. I hope so. I do plan to get the extended warranty. It's just that I hope that Tesla keeps the business model of being ethical and remembering their customers.

From my experience, when companies get bigger they often times forget their business philosophy and roots and cater more to their shareholders and increasing their share price vs. taking care of their customers.

I hope we don't see problems like the noise in the sunroof in the future turned into "this is normal" or "this noise level is within the acceptable noise levels of cars, blah blah blah".

Know what I mean?

Absolutely I think you were wise to buy the extended warranty. I think with this kind of new technology it's almost a given that it's wise to do this.

@ earlyretirement - I don't think we need to worry. I compare Tesla a lot to Apple in terms of the business philosophy and their view of customer service. I had a liquid-cooled PowerMac G5. Two years after the warranty expired (I did not have an extended AppleCare warranty), the liquid cooling system failed and fried one of the two CPUs and power supply. Cost to repair was $1,475. This particular PowerMac model was prone to coolant failures based on what I read online. This happened in 2007. I shot an email to Steve Jobs and within 24 hours received a reply from his executive response team. They apologized for the troubles and paid for the repair under warranty even though it expired two years ago.

I think if there is a problem component in the Model S that suffers from a design defect or ongoing problems, I would hope that Tesla would respond in the same manner that Apple responded to me.

Wish Extended Warranty were available in Florida.

"Acceptable? Your standards are obviously so low that I don't want to share them. Fix it."

@fredtowers Is there a Florida state law prohibiting extended warranties?

@ AmpedRealtor - EXACTLY. The Apple model is a great one! And I agree. It would be GREAT if Tesla retains that chain of thought and customer service.

My last Macbook Pro with all the various configuration, Apple Care, and various things I got with it I spent almost $4,500. Yes, a LOT to spend for a computer but I never have to worry about anything. I take comfort in knowing that if ANYTHING goes wrong with it then I'm covered.

I LOVE LOVE LOVE the Apple philosophy. For example, a few weeks ago my Macbook Pro with Retina display had 2 dead pixels. Not really any big deal and I only noticed it while watching a movie where there was a dark screen. Still, it was annoying seeing those 2 dead pixels.

I take it to my local Apple store and of course they agree to immediately replace the entire screen. No hassles, no having to talk them into it, no arguing. Just a "absolutely you shouldn't have ANY dead pixels on a computer that you spent this for". I dropped it off and picked it up the next morning. THAT is what excellent customer service is about.

If Tesla can maintain that business model, they should be very successful and always have people willing to pay more for a car.

I just hope they can retain that corporate philosophy and respect for valuable customers.

@LionPowered,

When I tried on my Dashboard to sign up for the Services and clicked the button, it responded that there were no services available for my area. I wanted to buy the Extended Warranty and multi-year Service but apparently they are considered some form of insurance, and Tesla is not yet licensed to do so in the state of Florida. Maybe someone else knows better.

That's pretty annoying. I can't imagine Tesla not working things out there considering they're so active in Florida.

I always found it oddly noisy in the cabin. Just today, I walked passed it and noticed that the sunroof wasn't flushed against the rest of the roof. It curves upward like it was too big to fit the car.

I'm bringing it in on the 20th to have them look at it. I'll keep everyone posted on the outcome.

@fredtowers. I am in Florida too. Ownership told me that Tesla would have to be licensed to sell insurance in Florida in order to sell the extended warranty.

I also have to report that I still have a sunroof wind noise problem. It is better than befe, but otill not right. At the point, I am thinking it may never be right

I hate this iPad autocorrect!

It is better than before, but still not right. At this point, I am thinking it may never be right.


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