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wrong car delivered

Very disappointed. Friends, family and 4 folks with Model S reservations all watched with excitement as my car came off the truck today in Atlanta. First I noticed the wrong wheels, then the wrong interior, then, oh my - wrong VIN! My VIN is 3126. This car's VIN was 3162. The truck driver said 3 people are involved in checking the VIN when it's loaded on the truck. He's the last one and so also made the mistake. He said one of the TESLA guys job is to do nothing but check VINs. wow... It's Sunday and so it took a few calls, but I finally got through to someone at Tesla who is trying to find my car. I've hardly slept for days and have a Tesla party scheduled at my house this afternoon. What a bummer! If your car is VIN 3162, your car in in Atlanta.

Hard to believe 3 dyslexic people checked your VIN. Keep a stiff upper lip, and hope you see resolution ASAP.

Sorry RobS, what a bummer!
I really hope they fix this, soon!
I'm sure they will.

I told this story to my wife and she said "he shouldn't worry, I'm sure he'll get the right car in a few weeks." And here I thought she got it when it comes to owning a Tesla. I am uninviting her for my maidan drive next week. She's not worthy.

Bummer! Sorry to hear that Rob. Some people laughed when I put "check paint color, check wheels, check VIN" to the delivery checklist. Guess it was pretty obvious in your case something was wrong.

Yes - I had a printout of your checklist with me. We all joked about "check your VIN" on the checklist after the fact. What wasn't included was - what happens when you're VIN is wrong!

Yikes - I did check mine when presumably the same driver dropped it off at 10am, and the driver was joking "what, are you afraid they sent the wrong car?". I guess he won't be joking any more...

Sorry for your troubles.

I just clicked on the "delivery checklist: and it said access denied. I am a pending owner who's car is in production. I've also had a problem with the link to the "to-do list" of due bill issues. Did Tesla block this or is it just me having a hard time?

PS, I am sending ownership@teslamotors.com an email.

That's my car. I'm in San Antonio. Crap. Need to make a call ASAP.

Weird. I'm expecting my delivery this week. Had a dream last night that the wrong car arrived. Hope it wasn't a premonition.

Well look on the bright side.
They haven't started European deliveries..... it could be much worse!

RobS-was it beautiful at least. Pearl wht/black interior right?

@kjayaram - I saw it when mine was unloaded, though it was all the way in the front of the truck so hard to see well -- but it looked good from what I could see :).

When were you expecting delivery?

Jat-any day. Had no received a call from driver. I called Tesla-he says that our car was "tracked to Nevada". I assume that is robs' car.

Sorry for your troubles. I know these are growing pains. I would be OK with it but I really hope quality does not suffer. It is my biggest worry. Nonetheless, I feel your pain.

kjayaram@satx.rr.com
- yes, your car looked great! Had 4.1 installed. Grey wheels, black leather. I guess the good news for you is that it's on the truck and as soon as the driver is told what's up he'll be heading to Texas. Oh - but no temporary tags. You may as well get working on that.

@jz13

If you are logged in and do not have access to the thread then you need to do this:

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To put a "small" positive spin on this... At least it wasn't the correct VIN wi all the wrong parts. :-/

Hopefully Tesla will have UPS expedite your car to you.

Sorry to hear - let's hope they get this resolved for your quickly!

@JZ13 - here's the direct link to the Google Doc to get around the 'private thread' issue: https://docs.google.com/document/d/1nlZhDYtCinX_Wkb9OST-QBzervVp5yABMVBS...

kjayaram@satx.rr.com
Photos and movies of your car! Notice the Tesla grin on my face (in orange coat) from when I thought it was my car on that truck :) There were several reservation holders with me who had not yet seen a MS in person. They were happy to see yours, but disappointed they didn't get their ride today.

https://www.dropbox.com/sh/3gx6d9e8dlsqpt3/OQ17oye2Tz

I received my car on 1/2. I asked the driver where they were headed and the y suggested Chicago after delivering the wrong car to Louisiana. I double checked my VIN even though the exterior fit the bill. I would suggest the extra 30 seconds would be worth it

Too bad you guys can't just meet each other in the middle. One drives east and the other west.

one of the TESLA guys job is to do nothing but check VINs.


You had ONE job!

Thanks for the pics.

kjayaram, robS - hang in there. On the positive side, a delay will be but a small price for a story you will be telling for a long time to come....

So if they deliver something you didn't order it's free. Right?

@nickjhowe thanks so much for that link. I have emailed them but not expecting a swift response.

kjayaram@satx.rr.com and RobS - I am expecting my car to be delivered tomorrow in San Antonio, my DS said 9:00. I'll see if this is the truck with Rob's car.

Rob - I assume yours is white? What interior and wheels (know the VIN, but don't know if I'll be able to get to see others' VINs.

Cattledog - my car is pearl, perf., pano, grey leather, matte obeche, 19" wheels. Thanks for taking a look!

Rob S - Great car, same config except I got non-perf when Sig VIN 211 was delivered 10/2. You'll love it. Atleast you guys have a good attitude about this. I'm sure very dissappointing, but it will be a heck of a story to tell and laugh about later.


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