Over the last month I have probably communicated with about 9 Tesla employees, including 3 product specialists over phone and email, 3 folks at a retail store, 2 delivery experience specialists in the field, one ownership experience staffer, and one which I think had a title of "inside delivery" or something separate from the group out on location delivering cars. Everyone was very nice and tried to be helpful, but I really got the sense that other than the in-store staff, I was as likely as not asking the wrong people for the info I needed.
I'd love to hear from folks which Tesla department was helpful for which particular set of questions or issues, so I can better direct my questions as they continue to come up through this purchase experience. It might also help make Tesla more efficient to have a breakdown of who to call for what issues, instead of having multiple employees bouncing questions around between departments and otherwise taking up time when it's not necessary.
Please Login to Comment