Reposted from a long term investor thread over on TMC-
"My last two converts picked their cars up on Friday and Saturday. The Friday delivery had a long list of quality related problems (Door panels not aligned, trim panels not in place, GPS not working, charge cover indicated as open when it is not....). The Saturday delivery only had one small quality issue. Both said the delivery process was awful. The Friday delivery knew more about the car than the Delivery "Specialist". The Saturday delivery showed up with his whole family at fifteen till two for a two delivery and did not make it out of the SC until five. Both have come away with a very bad taste in their months while still saying the car is absolutely wonderful.
I expect startups to have issues. Lord knows I've had my share and customers are forgiving in the beginning. However, the beginning has passed (and having taken delivery of three cars during that time, Tesla was doing a reasonably good job) and now we are into the controlled growth stage. Tesla could very well see the current growth for the next few years then be hit again with a huge bump when they do G3. If this is how Tesla is going to handle sustained growth, I'm no longer worried about funding but more about middle management competence and upper management's inability to asses middle management and know not to push end of quarter volume up so high.
Rant over..... I just feel like an idiot because I set these guys up to go buy the car. It's a shame as the first six I sent down went so well."
You are beyond the we little guys are just getting stated so give us a break phase. You have, and thus should continue, to do better than this. Please do not foul up MY company with short sighted thinking and poor execution.
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