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Did you sign - MVPA - Consent to Receive Telephone Calls on Cellular Phones; Auto-Dialers and Pre-Recorded Messages Email?

I have the MVPA in my hands. As I read the clause below:

You give us consent to call you on your cellular or mobile telephone with regard to this Agreement. You further consent to our use of auto dialers and pre-recorded messages in connection with any telephone call we make to you with regard to your vehicle or account with us, including calls made to cellular or mobile telephones. We will not charge you for these telephone calls. Your cellular or mobile telephone provider will charge you according to the type of plan you carry. If you have given us your e-mail address, you consent to receive our email advertisements.

I've strucken the clause out and sent back my MVPA only to hear that this is a boiler plate agreement. Now I'm curious as to how many of you have pushed back or did you give in b/c you wanted the car very badly.

I ask for a few reasons:

1. I find out the main reason is to provide recal notifications, warnings, etc.
2. If you sign this right away, you agree to get Tesla spam on your devices, should they choose to do that. they may not, but you reserve the right ot this
3. Should Tesla be purchased in the future, you will also lose the right to keep this information away for marketing materials.

Now I've asked for the following to be changed to the agreement:

1. Limit this to the intended purpose of recalls, warranty notices, maintenance issues, etc.
2. Or take off my phone or email info in the database.

I'm wondering as a group, if we can push back on this issue collectively. It seems very not in line with Tesla's brand as an open, innovative, and forward thinking organizations.

What do you think?

Twitter @rwang0

I think you shouldn't buy a car from a company you don't even trust not to spam you.

If you don't trust them to use your contact information ethically, how can you trust them to handle safety recalls?

Agree with Nick. If you think it's going to be a problem, don't give TM your mobile number. If they start spamming us with marketing advertisements, there are spam controls in our email programs to deal with that. Most reputable companies will also let you opt out of promotional email even though you may have previously agreed to receive it.

Thanks. i didn't see an opt out. i figured a company with this type of recommendation would not "force"companies into this kind of contract language.

Option 2 it is but I think as a customer advocate, we need to expose bad practices, not succumb to them as fan boys. It's like TOS terms with Apple - heavy handed.

rwang;
Your reaction is excessive. TM is going to have a steady stream of notices about updates, and so on, for a few years. When there are 10s of 000s of owners, rather than a couple of hundred, these methods are the only way to get notices etc. out on a timely basis.

so why not limit it to notices only and not advertisements?

For TM, the distinction between new product/car/feature announcements and advertisements is pretty fine. Don't you want to know about EVERYTHING TM has on the go? With the possible exception of mugs and T-shirts ...

Brian H - I like mugs and T-shirts :) But, I will draw the line if I start getting promotional email from Solar City suggesting I buy/lease one of their systems to go along with my new Model S.

I already have a PV system from Solar City.

Gentleman -

thank you. i'm guessing you'd rather have the car then run it up the flag pole w/ TM =)

I wonder if I'm the only one on this forum that feels strongly about this that as a brand, this is not reflective of their key values.

I do want the car, but this is the kind of stuff you'd think you'd design correctly into the customer experience. Especialy when you are paying top dollar.

R

It's more that people are giving Tesla the benefit of the doubt. Don't think that people won't call them on this if they don't behave :P
Besides, I've yet to see a car dealer that doesn't ask for contact info to "keep their customers apprised of the deals available to them".

Vawikus

It's also a supply/demand problem. It seems that many of us overlook this in the contract. What's the point of an agreement if we aren't going to honor that.

However my notion of honoring a contract may just be old-fashioned in this era where no one holds their end of the bargain.

In any case, I will just remove my email and mobile from their contact list. that may be the easier solution.

I wonder if anyone else has a different POV or has everyone just signed it without looking =)

R

Hi Rwang0

Your concerns are very much valid that what if things change in future? What if the company is sold to a very wicked owner?

Thus, I applaud your thoughtfulness in sharing your concerns.
I think the e-mail problem is easy to fix as you can use the screening features for weeding out known spams.

I would be more irritated when my mobile minutes are eaten up by spams. I cannot screen out spam texting to my mobile phone and it may need a fee to accomplish that.

Tesla have not sent any spam to my mobile phone.

Don't you notice that we are info-starved here? No advertisement on TV, Radios, News, Magazines, USPS mails. So don't blame me if I thoroughly enjoy each Tesla's spam in my e-mail and can't wait for more.

One thing that I don't like: I would disagree with you that Tesla's brand as "open." It's like military intelligence. So much secrecies and you can only find out on a need to know basis. Look: Superchargers unveiling were almost 3 weeks ago. So did you get any spam selling how great they are and their exact locations? Do you see the street number and addresses of the 6 active Superchargers in the US on the website? Noooooo! You have to be your own FBI detectives: Analyze the presentation video, freeze some frames, get the Photoshop, superimpose with Google maps... VOILLÀ !

So currently, I would worry about a drought of information rather than a flood of spam.

Tam;
Send an email to HO, requesting more spam! Tell them that you like a little meat in your speculation sandwich, and even Spam will do. ;)

BTW, it's "VOILÀ". Two French words jammed together (a jam sandwich?). Voi = see, look; and là = there. "Look there; there it is!"

rwang;
Sorry to say this, but you come across as a paranutiac. (Don't bother looking that up, you won't find it.)

My assumption would be that they are looking for ways to contact you for things like..."Your car is ready; where do you want it delivered?!"
I recently received an email advertising the opening of the new MA store. I've gotten less than ten emails from Tesla over the three or four years I've been "available" and seeking information.

rwang:

You missed another official 10/11/2012 spam sent via e-mail for a list the exact addresses of 6 active Superchargers that cover the road trip between Lake Tahoe down to LAX and Las Vegas.

Just to remind you that Tesla is not as "open" as you may think:

While you can purchase 2012 Chevy Volt Service Manual Set

http://www.helminc.com/helm/product2.asp?Make=CHV&Model=VOLT&Year=&Categ...

You can't even get a schematic/template of High Power Wall Connector so your independent contractor can plan to install it (where the electrical cable hole, hanging screws should be...)

Tesla's been forbidden to release anything about the HPC until the govt regulators approve it, as has been said several times before.

I think it's UL, not gov't. But they're the ones who are blocking release of dimensions, as that presumes approval.

Interesting. I'm avoiding spam. I think I'll just proceed w/o leaving them my email or phone number. Federal law requires them to make notifications by mail if an email is not present or if the customer does not consent. To force a customer to sign as a requirement of the contract may not be legal and is anti customer.


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