So it's been about 7 months or 10,000 miles since I received my MS and as a NJ resident I feel it is important to sound off any some of the concerns re Tesla NJ. First, It is important to know that I am a huge fan of Elon Musk and Tesla and I love my Model S! I hope I never have to drive an ICE again. However, I am compelled to shed a spotlight on some of the issues Tesla needs to address in NJ and soon! If you are in NJ please sound off, and maybe Tesla Management will recognize the importance of one of their biggest markets.
1) Service - the official Springfield service center was recently opened but "unofficially", given they yet have the certificate of occupancy. I'd like to point out that this facility was originally planned for delivery prep only and is not of sufficient size to handle to the volume of customer in our area from what I can tell. Perhaps that will change as time passes but the current backlog of service requests and deliveries is well beyond what they can handle. There is only a few service folks and 1-2 loaners. TESLA get your act together and hire several more people now and ship several more loaner cars. I recently received an email regarding my dying 12v battery from menlo. I had to beg the team at Springfield to squeeze me in which they kindly did but I also needed all 4 door handles replaced which they knew about months ago. Mike and Andrew were extremely helpful and accommodating but it's very clear they are overwhelmed and need Tesla to provide adequate staff and loaners ASAP! I had to drive some piece of junk Chrysler rental car for 3 days, a far cry from a Perf model S. We have all been patiently waiting for this center to open, but it is long overdue. The facilities in CT and NY are far superior and it feels like NJ is being treated like an afterthought.
2) Superchargers -we have been promised NJ supercharges for almost a year now and nothing yet to speak of. While we understand the NJ turnpike authority is holding it up, Tesla needs to issue a statement regarding this issue for the sake of NJ owners and prospective buyers. False promises and hopes are wearing thin. We paid 2,500 to enable this tech which we haven't been able to use, yet we are seeing superchagers everywhere else pop up. If Tesla can't get them on the highway rest areas then they should have on private land. Given the fall supercharger map, timeframe, and comments from the tesla store reps we are owed an official update. So Tesla when are they really coming???.
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