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NJ Tesla Service and Superchargers- Let's get it right!

So it's been about 7 months or 10,000 miles since I received my MS and as a NJ resident I feel it is important to sound off any some of the concerns re Tesla NJ. First, It is important to know that I am a huge fan of Elon Musk and Tesla and I love my Model S! I hope I never have to drive an ICE again. However, I am compelled to shed a spotlight on some of the issues Tesla needs to address in NJ and soon! If you are in NJ please sound off, and maybe Tesla Management will recognize the importance of one of their biggest markets.

1) Service - the official Springfield service center was recently opened but "unofficially", given they yet have the certificate of occupancy. I'd like to point out that this facility was originally planned for delivery prep only and is not of sufficient size to handle to the volume of customer in our area from what I can tell. Perhaps that will change as time passes but the current backlog of service requests and deliveries is well beyond what they can handle. There is only a few service folks and 1-2 loaners. TESLA get your act together and hire several more people now and ship several more loaner cars. I recently received an email regarding my dying 12v battery from menlo. I had to beg the team at Springfield to squeeze me in which they kindly did but I also needed all 4 door handles replaced which they knew about months ago. Mike and Andrew were extremely helpful and accommodating but it's very clear they are overwhelmed and need Tesla to provide adequate staff and loaners ASAP! I had to drive some piece of junk Chrysler rental car for 3 days, a far cry from a Perf model S. We have all been patiently waiting for this center to open, but it is long overdue. The facilities in CT and NY are far superior and it feels like NJ is being treated like an afterthought.

2) Superchargers -we have been promised NJ supercharges for almost a year now and nothing yet to speak of. While we understand the NJ turnpike authority is holding it up, Tesla needs to issue a statement regarding this issue for the sake of NJ owners and prospective buyers. False promises and hopes are wearing thin. We paid 2,500 to enable this tech which we haven't been able to use, yet we are seeing superchagers everywhere else pop up. If Tesla can't get them on the highway rest areas then they should have on private land. Given the fall supercharger map, timeframe, and comments from the tesla store reps we are owed an official update. So Tesla when are they really coming???.

I have heard rumors about a supercharger somewhere in Edison - Exit 10 on the NJTP. Was scheduled for summer. I'm just hoping it comes soon, as it will make my trips to Pennsylvania doable.

If you want movement on the NJ SuperChargers, then I, as a NJ voter, I suggest you get active with your state and local government representatives. Based on behavior in other states, I am not sure I would hand lack of SC progress on Tesla. I believe in NJ, even SCs on private land will need to go through a local permitting process.

O

Sorry @omarsultan but the op is right. The promise was made and we all made decisions (expensive ones at that) based on them. It is up to tesla and not just the consumer to make this happen!

There are hunderds of local jurisdictions in NJ - you think all are blocking superchargers? Owners of large shopping centers and malls are well connected politically - they would have no trouble getting a supercharger approved for their property.

Turnpike rest areas are another story. CT has embraced it, but I can see legitimate reasons for other states to say no.

Based on the rate of turn-up in other parts of the country, I do not think its an issue of Tesla not wanted to spend the money or not caring about NJ since it represents a big chunk of the East coast corridor.

I would venture one possible reason is that they are facing regulatory headwinds in NJ because of natural obtuseness of NJ civil servants or because of political pressure from groups like the NADA and their NJ affiliates. If that is the case, Tesla has very little leverage. As with other states, the only real leverage lies with the voters in the state reaching out to their state and local government representatives to let them know that this is important to them and they are paying attention.

O

Glad I live in California, and I don't say that too often. Omar is correct though, you have to be proactive. Tesla is having some growing pains for sure, but that's good. It will make for a stronger company, although very frustrating for some places for sure. Contact Tesla, they need your feedback!

Perhaps instead of the $2,000 supercharging fee, owners could instead be offered a pay-per-use plan.

Of course, Tesla needs the cash-flow which is why they chose the $2,000 flat rate.

Perhaps we get to a point where they make regular profits and can offer either option. Prepay for life of vehicle or enroll in pay-per-use plan. I figure that's where they will probably eventually go.

Hope not, I like the feeling of just pulling in and charging. Pay per use adds all sorts of variables into the equation, with the frontload Tesla has a more concrete idea of flow of money, makes the build out happen faster, sorry it's not happening in New Jersey yet, but sure it will and when it does you'll love the speed and ease of use.

I used to have a reason to go to NJ from NC more often than I do now, and I still need to go from NC to Boston occasionally. I, too, would like to see the East Coast built out more quickly so that I can use my car for trips up and down. With the addition of the Glen Allen supercharger, I can now travel easily back and forth to Washington.

I believe that Tesla is encountering legal, permitting, potentially local pay-to-play issues, just plan obstinacy, maybe pressure from politicians responding to pressure from various lobbies, but:

They have been uncommunicative. They put up a map which says that they'll have things done by certain times, and then the hugely miss deadlines for most of them, and just don't say a word. To me the problem is not that it turns out to be taking longer but that they just keep dead silence and pushing the dots into the next period.

You're not allowed to pump your own gas in NJ. Which speaks for itself.

Perhaps the state is insisting that Tesla hire people to plug cars into the SCs.

Just a correction - there are no service facilities in CT at all. We've been waiting, but for now the closest one is in White Plains, NY. The service there has been phenomenal, and I have never been made to feel that they were overwhelmed. They provided a P85 loaner to me for my recent service (which was a blast to drive) and picked up and delivered my car.

I hope the service facilities improve in NJ soon. While I have no complaints about the White Plains location, it is kind of far and I'm looking forward to having a closer one in Milford CT open by the time I require my next service.

Yes, we can't pump our own gas because those that work at these stations are highly trained to do this difficult job. I never accepted that for several reasons.

1. The rate of safety incidents in NJ is no better/worse than in other states.
2. I've seen far less attention payed to safety by employees than vehicle owners.
3. It just isn't that difficult a task to perform.
4. I suddenly become qualified to pump gas when I leave NJ.

Other arguments have been cited which I disregard because they have nothing to do with the reason the law was instituted.

1. The loss of employment to gas station attendants (should we now hire people to follow my car picking up horse manure too?)
2. People don't want to pump their own gas and prefer the status quo. (while this is fine, it missed the point. It should be an option).

I know, this has nothing to do with supercharging but neither do any of the other excuses made to delay these stations. Tesla should be vocal about who is and is not impeding the process. Then and only then can the voters get involved.

I've used the service center in White Plains also, happen to be right between Springfield and White Plains. Not sure what the situation is with Springfield but its obvious they are still ramping up. When I was there to pick up my car in August they still had crews in there putting up sheetrock. While I was getting my car a delivery of Tesla's had just come in and the cops were giving the truck driver a ticket for unloading the cars in the street. It sounds like its been a difficult opening for them.

I had some issues with my car when I first received and it was next to impossible to get Springfield even to return a call. Sad to hear its two months later and not much has changed. Have had three service visits in White Plains and they've resolved every issue. Its obvious they are busy too but they are getting the work done.

Regulatory and other issues in NJ beyond Telsa's control? Perhaps. But how would one explain no progress in NY, MD, PA, MA, VT, NH, RI, and ME?

The first two SCs were in Milford and Delaware almost a year ago. Darien (30 miles from Milford) was added 4 months ago.

Lots of gray dots on the map. Hoping for some to turn red.

Great news: http://www.huffingtonpost.com/2013/10/24/zero-emissions-cars-8-states_n_...

Excellent opportunity for reality check with some of the signataires of this. What are the regulatory roadblocks in those States?

I'm fairly sure the reason TM doesn't give "reasons" is that centering out the 'crats they're dealing with is likely to be counterproductive. Those critters have their little ways ...

I heard a while back from one of the Tesla service managers that the NJ Turnpike Authority supports electric vehicle charging, but only if the chargers are universal; they were not supporting Tesla's proprietary charging.

That was a few months back, and at this point, I am also tired of waiting. I live in southern NJ, and trips to NYC are right at the mileage limit, particularly with falling temps and the need for heat.

If the NJ Turnpike won't let Tesla put the SC at one of their rest stops, then hopefully, they can build something off of the Turnpike.

"I heard a while back from one of the Tesla service managers that the NJ Turnpike Authority supports electric vehicle charging, but only if the chargers are universal".

In other words they support the chargers that don't exist. How on earth they expect universal chargers in the world where universal standard doesn't exist?

Maybe Tesla should market their chargers the same way as in Germany. Anybody can charge, assuming his car doesn't catch fire nor breaks the Tesla equipment.

I do think NJ government agencies need some energizing. Their actions are clearly not where their words are.

I have heard the same thing about wanting the SC's to be universal. Also number of people have said Edison is the site. Hopefully they work something out, or just put them on private land. I am in CT and it's very convenient to have them on 95. The only problem is that they get ICED at times.

Call your local and state reps and tell them!! Maybe someone in NJ can put together email addresses and phone numbers for their reps and turnpike authority.

Edison a site for a Tesla charger. How appropriate!

I am going to guess that the East coast is going to be a tougher regulatory climate than the west coast in general.

As for the NJ gas pumping thing, what I could never figure out was that full service in NJ was still cheaper than self service in Philly--go figure.

O

It's cheaper to pay employees through wages than to pay politicians through taxes.

Not sure what "regulatory environment" would be pervasive across the entire northeast. Building permits are granted by local jurisdictions.

Isn't California the most regulated state in the country?

Based on the number of SuperChargers, apparently not. :) What I meant is that since with all us tree-hugging granola munchers out here on the left coast, the SC efforts are less likely to hit regulatory headwinds.

No general indictment of the northeast intended--I lived in Philly for two decades--have many fond memories of summers in Avalon and Stone Harbor.

O

It took Tesla Norway less than 6 months to set up 6 SCs throughout southern Norway.
Sounds to me NJ is a Soviet republic or something? How difficult can it be?

There is nothing that suggests "regulatory headwinds" and with hundreds of independent jurisdictions I don't see how this could be the issue.

http://www.teslamotors.com/forum/forums/8-states-agree-put-33-million-ze...

6 of the 8 states are in the northeast.
3 of the 8 states have superchargers.

The 5 that do not are all in the northeast: NY, MD, VT, RI, MA

It makes no sense that 5 states that make a commitment to ZEV have some sort of bias against charging stations.

Well, let's look at why they might not be deploying Superchargers:

1) No money: does not seem likely as they are rolling out at a pretty good clip in other parts of the US and and in Europe

2) No SC hardware: I guess that's always possible, but does not seem likely as they are expanding other SCs so they seem to have hardware. I am guessing its a higher priority to turn up new locations over expanding existing locations

3) NE not a priority: does not seem likely--being able to build out the Boston to Miami corridor would be a huge boost for East cost sales

4) Tesla has project management challenges: likely true a year ago, but if you follow the SC threads, they seem like they have this down to a science

I would argue it potentially comes down to geographically-specific challenges:
1) Slow utilities: infrastructure is much more constrained and harder to build out in the NE and utilities are still feeling the impact of Sandy

2) Political pressures: lobbying by vested interests like NADA are slowing things down at the local level--I would guess they are going to do everything they can to ensure Tesla does not get the same kind of momentum they got on the West Coast. I would argue that the pressure is more effective on the East coast because there is no tree hugger lobby to balance things out in the minds of politicians.

Yes, I saw the story on the agreement, which I think is great news, but until that translates to legislation, funding, and policy implementation, it does not mean anything and is certainly not going to have any immediate impact on Tesla's ability to turn up SCs any faster.

O

If anyone has to deal with NYS/NYC bureaucracy then you'll know the reason for the delays.

I applied for local/state permits/rebates/abatement for solar panel installation. The paperwork took a ridiculous 18 months to process. At the end of the approval process, my wife had enough of the nonsense and decided against the installation entirely.

Elon is pretty outspoken about Europe potentially being a better market with more appreciation for his luxury car. Based on recent Norway and Germany announcements, he seems to be living up to it.

Stinks that all the US federal taxpayer subsidies Tesla received and (continues to receive) over the last decade and are now being used to help improve the air quality in Northern Europe vs the US.

NJ has almost double the population of Norway and is chock full of US taxpayers.

Tesla - Give the good people of New Jersey a Supercharger!


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