Here's the story:
60kw 2400 miles. I've had the car about 8 or 9 weeks.
This am I came out to the car and it started. As I started o pull out of my driveway I received a 12v lbattery low, car may unexpectedly shut down error.
I thought this was not good and backed up and parked the car. Error still said same thing. I called Tesla repeatedly (sat am) and after about an hour I finally reached someone.
Tesla sent a ranger to my home.
After another hour and half he arrived. He got into the car's system and found that the 12v battery was actually not faulty, at least according to the car.
He called into HQ and attempted to reach someone who had access to run diagnostics on the 12v. Note to owners, there are some things rangers cannot do from the car that must be done remotely across GSM. Also worth noting, don't get your car stuck in a garage blocking GSM!
After another 30 mins they determined something was wrong by looking at the cars logs. It appears something had been happening all week with the car but they were still not 100% clear what. They determined it should be brought into LAs service center. They arranged for someone to bring a loaner and that the driver would then take my car back. They explained its much better for a tech to be driving it in this condition in case it "unexpectedly" shut down. After another hour someone came with a car. A Chevy impala. WHAT a POS! Who buys these cars? Apparently LA has only one MS loaner and it was out.
Between the time the Ranger left and another tech showed up with a loaner the car got worse. Now it would not start or charge. It had 182 miles of charge in it already.
It was basically unresponsive except windows and radio worked. It would not accept a charge nor start.
So now they arranged for a tow truck. After another hour and a half one arrived. It took the guy almost 30 mins to get the car loaded.
They now have the car and are looking into what's going on. I'm hoping for the best, but what a wasted day and there's obviously a big part of my psyche asking what have I done.
I can tell you it's not a very comforting feeling watching the back end of your S being towed away after only 2400 miles of use. Wondering what's next. I know Tesla will make the car right but this shakes y confidence quite a bit. What if I had been out on a long trip or driving when this thing shut down. Not Good at all.
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