I just want to let everyone know how my experience was at the Los Angeles store in CA.
Yesterday a friend and I went to the Tesla store because I wanted to put down my reservation for the Model S and also get some questions answered.
We got there and to my surprise the store was a little bit smaller than expedited. We were greeted nicely by a lady that was obviously new there. She tried her best while we asks questions about release dates, warranties, options, etc etc. Since she was new many of her answers were "I'm not too sure so I'll let Layla (sp?) answer when she gets back. She's the sales rep"
So we wait awhile for the resident sales rep to get back into the show room area. We started to ask her the same questions and her attitude was very rude and negative. She pretty much made us feel insignificant and didn't want to help or answer us. When we asked about specifics she said that those details are not released yet which is quite understandable. But what really ticked me off was her general attitude. She made it seem like she didn't give a crap if we put down a reservation or not. She was saying that they have over 5000 people that have reserved a model S so since there is so much interest Tesla doesn't care if you put a reservation down now or just wait for the Model S to be released before we make a decision. If I remember correctly her words were something like, "You can put a reservation if you want, if not just wait for the car to come out." It's hard to relay how her attitude was typing this out but she really didn't give a crap about us. After a very short <5 minute conversation with her she returned to her computer and left us while the other rep was still around. Maybe it was because it was a holiday weekend and she just didn't want to be there. Maybe she was busy chatting with her friend on the computer or browsing the web. Whatever the reason, it was unacceptable!
I ended up putting in my reservation anyways because I knew most of the answers from reading these forums and on the site. It not like I was going to give her my commission when the car was actual released. I'm definitely going to head to the Newport showroom to pick up my car.
Tesla, if you are listening I hope not all of your reps are untrained and rude! I was seriously thinking about just leaving and forgetting the whole thing all together but I love the this company and the car. I'm still unsure of the whole thing now. I did put in my reservation regardless but I wanted to share this experience with the rest of you.
My reservation # was RN063491.
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