I received my paperwork and saw the 1k (990 to be precise) personal delivery fee.
I would prefer to drive off the car from the factory. In that would that fee still apply?
What is Tesla charging an extra 1k for?
In states where Tesla can't deliver the vehicles, if there's a store in the area - wouldn't it be possible to get delivery at the mall where the store is located - and have someone from the store come out and help immediately after delivery?
The real price is $990 + $180 = $1170. This is a high price. I'd love to be able to pick up at the factory but wouldn't be happy to pay this much for destination/delivery if I did so. This is not "typical". As much I support Tesla, I think it's healthy to question some of these charges. Many folks aren't receiving "personal delivery" yet they must pay for it. Other automakers MUST ship to a dealer which is why you MUST pay the destination/delivery fee. Tesla isn't operating in this manner so why should customers pay more?
"I'd love to be able to pick up at the factory but wouldn't be happy to pay this much for destination/delivery if I did so."
I never understand this sentiment. If you prefer delivery you absolutely have that option. It's as if you would prefer not to have the choice of factory pickup if they don't wave the fee. If you feel that way just don't pick it up at the factory, problem solved. What if Tesla "solved" the problem by just eliminating the factory pickup option?
So why do people choose to pick it up at the factory, knowing that the price will be the same? You get the car a bit sooner, and get to take the tour. That's good enough for me.
Actually GreenMachine13, it may not be typical in your experience, but I've had to pay a destination charge on each of the last 4 cars I've purchased in the last 2 decades. Each had a destination charge which was required to be paid no matter where the car was delivered--at the factory or across the country.
Has been done. Not always.
Oops. That was in response to question whether a DS visit would/could occur later.
Will staffing catch up to delivery rate?
The last two cars I've bought (a Lexus and an Infiniti) both had destination fees of $850 and dealer doc fees over $400. So this is nothing new. The thing that ticks me off is the sales tax on an item I bought over the internet with no retail locations in my state.
In working with Mercedes-Benz for 20 years, I do have to share this thought. Our destination fee is $905. That is the charge to ship the vehicle from the port where the vehicle comes off the ship, and transport it to the selling dealer. That being said, if a client choses to do a factory delivery, Mercedes-Benz does not charge a Destination/Delivery Fee at all. The $905.00 fee is deleted. I do feel that this is a high line product, and that anyone that takes delivery at the factory should not have to pay a delivery fee. The same program exists with BMW, Volvo, and Porsche. Factory pick-up....No Destination/Delivery fee. If the car has to be trucked, different story. This is simply my opinion, based on what other manufacturers are doing.
When I stated not "typical" I was referring to the amount not the charge itself. According to kbb the fee is usually $400-$800. We're all paying $1170 so clearly it's high. I've purchased 10 cars in the last 20 yrs so I've seen the charges quite a bit. I get that the charge itself is typical but not the amount.
Gregv64, the issue is with the fee not the optional tour. Why would anyone be ok with paying to ship a product and have someone personally deliver & explain the product to you and NOT receive either service? If you pick up at the factory you just paid $1,170 for services you didn't receive. That's not ok with me. Even if we take delivery 1,000 miles away and don't receive the personal delivery we shouldn't have to pay the $180.
@GreenMachine13 - I paid over $800 for the destination fee on my LEAF, and another $150 for final prep. So, I don't think that the price is out of line for a car that costs twice as much. If you want to complain about something, complain about a $50 cargo net that has about as much material as a $5 ping-pong net.
It's just another cost of getting the car, and if you don't want to pick it up at the factory and feel like you aren't getting the delivery service then by all means have them deliver it to your house instead of getting the factory tour. If you feel left out of the tour, then think of it as paying for the tour. If you don't like either, then don't buy the car. Would you have been happier if that line was $0 and the base price of the car was just higher?
@Jat, Comparing the buying experience of a Leaf to the MS certainly isn't apples to apples. The Mercedes, Porsche, Audi comparisons are far more reasonable. If you disagree with me that's fine. This is a forum for constructive criticism. It's not all going to be about how much we love Tesla. There are many issues with the process and product that should be expressed. I appreciate your advice but I'll make the decision on what I spend my money.
GreenMachine13 - Have you purchased a LEAF lately? As an early adopter I find the buying experiences very similar. Pay a deposit, get a number, and spend months on forums like this waiting for delivery. Every bit as much anticipation, speculation, and good and bad data.
I am reading everybody's responses and it looks like blind is talking to the deaf. Why everybody is trying to show that other companies have destination fees. Show me one buyer who picked up the car from Lexus in Japan or Canada, Mercedes or Porsche in Germany and paid destination fees. This debate is going nowhere. Even the gentleman from Mercedes clearly said:if you pick up the car from port - no destination fee. I don't think we have a chance to fight this charge but I think it's obvious that no delivery - no charge. And don't tell me BS stories about Government Laws etc. As I said before there is no government law about destination fee. I can tell you more, $ 700 bank fee that you pay when you lease the car - it's the same BS charge that dealers put into their pockets. I hope I was clear enough to have a few people on my side, although it won't help us anyway.
@ylyubarsky, if you flip back through these posts, you'll see where I cited that while there's no law stating they must charge a fee, there is in fact a regulation that if you charge destination for one customer you must charge the same amount for all. From Kelley Blue Book:
"From an historical prospective, there was a time when you could travel to Detroit and pick up your vehicle direct from the manufacturer, thereby eliminating the destination charge. This ended over 30 years ago, when the automotive industry adopted equalized freight charges."
"The destination fee should be regarded as yet another cost of doing new car business. There are several other fees that manufacturers must bake into the price of their new cars and trucks, but the U.S. government has required this fee be itemized on the sticker based on the fact that it is a direct cost, above and beyond the "overhead" companies must incur in bringing a product to market. Tax, license and a detailed list of all the standard and manufacturer-installed options and their retail prices must also be clearly listed on the "Monroney label" of each new car."
@riceuguy, if I read your comment correctly it states that the government requires that the fee be itemized, not that it be the same regardless of where delivered. "...the automotive industry adopted equalized freight charges." So, my question is whether this is industry custom/standard or if the equalized charge is, indeed, mandated by the federal government.
@ylyubarsky, If I pick up my Benz in Germany I must then transport the vehicle to the United States and cover that cost. Same for a Lexus. As I'm taking delivery in a foreign country, US law (if it exists) regarding the delivery fee would not apply. Other import duties would, of course.
If that is true, then why is this not shown when you build your car. It magically pops in at paperwork time. Build a car on any manufacturers site, and the destination charge is clearly displayed. I think the surprise is a the problem at over $1000
I have had many clients pick their cars up in Germany and for the factory experience, and off they go. There is no destination fee ever that way. As far as the above ylyubarsky, the manufacturer also ships the car back to the US, as that is built into the vehicles base price. You never have to arrange to ship your car from that country home. That is a crazy statement. I am not saying we can change this, but I do agree that Tesla Motors needs to be aware that on competitors vehicles, factory delivery waives the fee. I am not looking to start a battle, but state the facts.
To be fair, you really have to compare factory pick-ups only in the US. I am one of the biggest nit-pickers with regard to overpriced features/options and even I don't have a real problem with the delivery fee. Mainly because it seems to be consistent with the rest of the (US) auto industry.
I can't believe this thread is still going. This fee is not going anywhere.
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