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Deletion of lighted vanity mirrors and rear led reading lights

We have received our time to build email and we were very excited about finally doing so until we read the report about there being no vanity mirrors with lights in a car which was going to cost us over $109000(before rebate) and was touted as the world's best "Premium"/Luxury car. It was the last straw for my wife. She was ready to put up with the lack of cup holders in back, cheap console etc. but no vanity mirrors with lights did it. Now she wants me to cancel and get an ICE car like a MBZ, BMW or Jag etc. What a shame! I really enjoyed the handling and performance but they are removing features which are standard or optional in $20K cars. It just so happens that my wife is senior exec with an international news wire and knows a lot of columnists and media people. She had been excitedly telling them about our new car but now you can imagine reading articles with headings like "Tesla customers canceling orders over no vanity mirrors and cup holders in rear" or 'Tesla makes a great car for the extinct Spartans" etc. etc.

We are not the only ones irate over this. There are a lot of upset people over at The Tesla Motors Club site -http://www.teslamotorsclub.com/showthread.php/9490-Interior-lighting-Changes-on-Specs-web-page .

I wonder who made This "brilliant" decision at Tesla motors.

As Ben has pointed out George Blankenship has stated, contrary to the title of this thread, that there will be a lighted vanity mirror and rear reading lights.

For those who have not followed Ben's link, here's a quote from his posting on the TMC forum:

Hi everyone,

First of all, thanks to everyone throughout this thread who had faith in us that we were doing the right thing. Your support is always greatly appreciated.

So, what’s going on… This thread started as the result of a change to our website specs page and a response from one of the Tesla Team about rear seat reading lights and the desire to increase visibility for tall customers. The following highlights exactly what we’ve been working on.

The beta Lighted Vanity Visor that first showed up in Model S was not acceptable to us from an appearance, function or size standpoint. So we rejected it and immediately started working on another version. In the meantime, we started delivering cars. We did not want to be delivering cars without Lighted Vanity Visors when our webpage specs said otherwise…so we changed the specs page to be more accurate at that moment in time.

The removal of 2nd Row Reading lights from the specs page is also an “accuracy of the moment” issue. We removed these from the specs page because we were working on another initiative that might impact what type of light we could use in the back seat for a reading light. Basically, we found a way to potentially add a few millimeters of additional headroom in the back seat. As part of that initiative, we didn’t know for sure if we would be able to use the same light fixture, or even the same type of reading light going forward…so we deleted it from the specs page to be more accurate at the time.

Both of these issues are temporary issues, and for those of you who have been following us for a while, you know how we operate. When something doesn’t meet our expectations, we dive right in to fix it. We work hard to find the best solution possible, then we implement it. We try to keep all information as up to date as possible, but in today’s world, that sometimes causes problems from a communication standpoint. Nevertheless, we always feel as though it is better to be as accurate and up to date as possible, even if it makes things a little tougher for us from time to time.

You will soon see another change to our specs page. You will see the addition of 2nd Row Reading Lights. We have been able to accomplish what we set out to do with the rear seat headroom, and will be able provide reading lights in the same place as originally planned. We focused first on the headroom adjustment because that is more complicated within the car itself, then we focused on the lights and placement. To avoid any further questions about what will happen next, let me be perfectly clear... there will be a few early cars delivered that do not have 2nd Row Reading Lights. However, we will be happy to install them in the future (at no charge of course). The wires are already in place so this is not a major event.

You will not see the Lighted Vanity Visor back on the specs page for a little while longer because we are still working on getting the form factor and functionality exactly the way we want it. It will be lighted, it will have a mirror, and it can easily be retrofit into all cars. In fact, we will be encouraging everyone to get the retrofit.

So just to be clear, all cars that get delivered are set up to have reading lights in 2nd row seats and Lighted Vanity Visors. Those that don’t have the latest and greatest when they receive their car can have these items retrofit at no additional cost.

I hope this helps clear up all questions regarding this issue. Please understand, we are very, very serious about everything that goes into Model S. We are doing all we can to make every millimeter count while still listening to what our customers and future customers want. We are going to have lights in the right places, a shelf that was asked for by customers in the console area, and a lighted visor mirror that you can look into and smile. And when all is said and done, that is what we are really striving for…you smiling.

GeorgeB

Larry

Amazing company!

Now for the post about how someone canceled their SIG because of the lack of some small interior item missing on the spec page which is now included...lol

All these posts and they intended to include it all along.

Originally Posted by GeorgeB
Hi everyone,

First of all, thanks to everyone throughout this thread who had faith in us that we were doing the right thing. Your support is always greatly appreciated.

So, what’s going on… This thread started as the result of a change to our website specs page and a response from one of the Tesla Team about rear seat reading lights and the desire to increase visibility for tall customers. The following highlights exactly what we’ve been working on.

The beta Lighted Vanity Visor that first showed up in Model S was not acceptable to us from an appearance, function or size standpoint. So we rejected it and immediately started working on another version. In the meantime, we started delivering cars. We did not want to be delivering cars without Lighted Vanity Visors when our webpage specs said otherwise…so we changed the specs page to be more accurate at that moment in time.

The removal of 2nd Row Reading lights from the specs page is also an “accuracy of the moment” issue. We removed these from the specs page because we were working on another initiative that might impact what type of light we could use in the back seat for a reading light. Basically, we found a way to potentially add a few millimeters of additional headroom in the back seat. As part of that initiative, we didn’t know for sure if we would be able to use the same light fixture, or even the same type of reading light going forward…so we deleted it from the specs page to be more accurate at the time.

Both of these issues are temporary issues, and for those of you who have been following us for a while, you know how we operate. When something doesn’t meet our expectations, we dive right in to fix it. We work hard to find the best solution possible, then we implement it. We try to keep all information as up to date as possible, but in today’s world, that sometimes causes problems from a communication standpoint. Nevertheless, we always feel as though it is better to be as accurate and up to date as possible, even if it makes things a little tougher for us from time to time.

You will soon see another change to our specs page. You will see the addition of 2nd Row Reading Lights. We have been able to accomplish what we set out to do with the rear seat headroom, and will be able provide reading lights in the same place as originally planned. We focused first on the headroom adjustment because that is more complicated within the car itself, then we focused on the lights and placement. To avoid any further questions about what will happen next, let me be perfectly clear... there will be a few early cars delivered that do not have 2nd Row Reading Lights. However, we will be happy to install them in the future (at no charge of course). The wires are already in place so this is not a major event.

You will not see the Lighted Vanity Visor back on the specs page for a little while longer because we are still working on getting the form factor and functionality exactly the way we want it. It will be lighted, it will have a mirror, and it can easily be retrofit into all cars. In fact, we will be encouraging everyone to get the retrofit.

So just to be clear, all cars that get delivered are set up to have reading lights in 2nd row seats and Lighted Vanity Visors. Those that don’t have the latest and greatest when they receive their car can have these items retrofit at no additional cost.

I hope this helps clear up all questions regarding this issue. Please understand, we are very, very serious about everything that goes into Model S. We are doing all we can to make every millimeter count while still listening to what our customers and future customers want. We are going to have lights in the right places, a shelf that was asked for by customers in the console area, and a lighted visor mirror that you can look into and smile. And when all is said and done, that is what we are really striving for…you smiling.

GeorgeB

Oops!
polera257, pbrulott, nvjx and Steve_W may now have to un-cancel? Let us know how that goes, 'kay?

Not sure if they just forgot to update but the Canadian wepage still shows the vanity lights and the reading lights as a standard feature.

http://www.teslamotors.com/en_CA/models/specs

It probably will be standard when Canadian deliveries begin (I think they are currently delivering only US cars).

@ Brian H,

read carefully, I said I'll wait fro my turn and see as I couldn't believe this was happening for real. for the others, I hope they didn't commit the irreparable.

anyway I have P179 Canada so I alway had the otpion from what I understand... ;-)

We can close this post. thank god

Brian H | AUGUST 2, 2012
Oops!
polera257, pbrulott, nvjx and Steve_W may now have to un-cancel? Let us know how that goes, 'kay?

What a wonderful great response from George B and TM. This is what sets Tesla apart from other automobile manufacturers. This is what sets Elon Musk apart from the CEOs of other companies. My wife and I are grateful that TM responded to our and other customers concerns so promptly. We were devastated that we would have to cancel after waiting all these years. Well, we are confirming our "Build your Tesla email" today and now we can hardly wait to get the car. Personally I don't see any shortcomings in the car now. There will always be some features which can be added later.

For future reference, if there had been a better line of communication from TM regarding these features I and and others like me wouldn't have been venting our frustrations over these issues on this and the other forums. But hey, that is in the past as GeorgeB put it, we have a Tesla smile on our faces today!

It is time to delete this tread which I started.

@nvjx,
It's George's fault that you jumped to a false conclusion? It also could have been prevented by being patient and waiting for facts.

The rear LED reading lights have been added back to the specs page.

Lotsa people eating crow lately.

Show me another car manufacturer that gives sooo much information on unfinished vehicles.

Of course is George B's fault: he babies the babies so much, the babies impatiently cry for the smallest thing.

Baaaaaaa!!!! I want my HUGE chromed exhaust pipes!!!! BMW has them!!!

I think some of the comments are cute. When I read these topics I try to imagine baby birds squawking for food from mom. Honestly I think I would be doing the same at this investment level if they appeared to be removing the supercharger access for the 60kw battery. I think some ppl just don't quite get Elon or Tesla so they panic easy.

"You will soon see the addition of Second Row Reading Lights back on our Specs page. We have been able to accomplish what we set out to do with the rear seat headroom, and will be able to provide reading lights in the same place as originally planned. [...]

You will not see the Lighted Vanity Mirrors back on the Specs page for a little while longer because we are still working on getting the form factor and functionality exactly the way we want. It will be lighted, it will have a mirror, and it can easily be retrofit into all cars. In fact, we will be encouraging everyone to get the retrofit.

So just to be clear, all cars that get delivered are set up to have reading lights in second row seats and Lighted Vanity Mirrors. Those that don't have the latest and greatest when they receive their car can have these items easily retrofitted at no additional cost."
http://www.teslamotors.com/blog/inside-tesla-080212

Crow | AUGUST 2, 2012
@nvjx,
It's George's fault that you jumped to a false conclusion? It also could have been prevented by being patient and waiting for facts.

Crow, If you read my previous posts on this and TM Club forums you will realize that I and others had received our 'Time To Build' emails so we were pressed for time to either cancel or defer. Some had already signed the paperwork before the changes in features happened so they were also very upset. Maybe you should read the thread on TM Club forum and see how many pages there are of people upset about all this. There was no false conclusion to jump to. There was no way for us to foresee that TM was planning on putting the features back in at a later date unless we had a crystal ball like you do. Anyway, I wouldn't eat a crow (pun intended).

As I stated in my previous post praising TM, let us move on with a Tesla grin because now all is well in the land of Tesla. End of conversation.


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