First not-so-great experience with Tesla.
Scheduled to pick up my MS on Saturday. Had not heard boo from my delivery specialist since an initial email introducing himself and asking for a copy of my drivers license and insurance, which I emailed back that day.
So last Wednesday I decide to lob in an email just to touch base - actually hoping to be able to pickup my car earlier. No response. Email on phone call on Monday. Nothing.
So today I call Tesla at 12:30 eastern time, saying I am having trouble reaching my deliver specialist. She tell me my car is in White Plains. I ask about paying, service, etc - they say I can go to the pay button on the website - oops, no pay button. They say they need my insurance, which I sent in 3 weeks ago.
She says she will have someone get back to me within two hours.
Call again at 5:30. They say it has been referred to my delivery specialist's manager - but can't tell me a name or email address, but I will get a call tonight.
8:30 I call Tesla and get a recording - leave a message.
Disappointing that my car is sitting at their service center, a place I would never park my Tesla overnight, and my delivery specialist and Tesla are nowhere to be found.
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