For those who are not within 200 miles of a service center, and are concerned about service, and if this is impacting your decision to order a Tesla, let me share my experience.
I own a Tesla Model S Performance 85kWh in Boise, Idaho. The closest service centers are in Portland and Seattle. In my past 6 months of ownership, I have dealt with both Seattle and Portland Service center service advisors, and rangers from both locations. They have been excellent, proactive, responsive and effective in resolving issues.
After experiencing the best driving experience that the Model S provides (it is not a track monster, but it makes a fantastic driving experience in most conditions), it is clear this is a demonstration of the future for cars. But all cars have some common elements that are prone to needing fixes or refinement (trim, switches, lights, etc.). And this is where one will from time to time need the service team. The service advisors and rangers are customer facing and make the ownership experience a positive one after purchase or can adversely impact it.
With over 400 miles separating us from the nearest service center, it's clear that we are not going to run down to the service center for small adjustment for windshield washer alignment or such. But I have to say that we have had visits from the rangers periodically, and they have taken care of service items, and preemptively solved latent or known issues noted on other cars. They have done so over weekends, and done so while making every effort to minimize loss of use of the car. They have been polite and informative. The cars get serviced at your home, and this is never the case with the dealerships or with other shops. This past weekend Steve from Portland attended to cars in the Boise area working very long hours to get us taken care off. The rangers are motivated hard working Tesla team members who insure the ownership experience is positive for those of us who are remote from service centers. They have insured that my car is up to date and in top shape.
I have to thank Danny and Vinny (Seattle) and Jason and Steve (Portland) for making the ownership experience special.
Being remote from service should not keep you from purchasing the Tesla Model S and experiencing this fantastic car. And with Tesla's plans to grow, no one will be remote for too long.
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