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Frustration

I took delivery of my model s 2/11/13 and while I love the car I am ready to call my attorney out if complete frustration with the organization:

1) the car was delivered with only one key and repeated calls to get a second key have brought nothing but promises and no key.
2) the car was ordered with the super charging system and I was informed that while it was back ordered it would definitely be installed prior to delivery. As of today I still have no super charger and have not been able to get a definitive answer as to when it would be received
3) most important , the windshield has been coming apart and I have been told it will take 4 to 6 weeks to receive a replacement. I am now in the position of not being able to drive my new car for 4 to 6 weeks. I have been told by my Porsche dealer to contact an attorney and make a lemon law claim. I am loathe to do this, but I may have no alternative.

Leofingal, I am sure you are correct in your personal experience, and it worries me a bit. Like you, my primary residence is a long way from any service center or supercharger (or any public charger at all), over 200 miles to Rockville, so beyond a normal charge range at highway speeds. My car is there now, and they do provide a rental, but for me, it is a full day to drop off and another full day to pick up. I was promised road ranger service at my farm, confirmed several times, but it turns out that only applies when the service can be provided at the farm. In this case the service center needed the car.

I have found the telephone service people to be quite knowledgeable and responsive. What kinds of problems are you having? My issues now are loose bumper nuts, wheel balance, whining noise from rear, tire system waning issues, and pano roof noise.

@Leofingal | February 24, 2013
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You MUST fully replace the function of the dealership, and so far they have fallen short for anyone outside of the near radius of a store.

Really? You know that? For "anyone(=everyone)...)"? I'd warrant there are many exceptions. But clearly "for many" or "for some" that's true. Possibly even "for most". And of course demands on customer service are about to experience (compared to, say, the end of January) a 4X ramp-up over the course of 2013.

The increased "density" of owners/cars will support increased density of service stations and more robust staffing, too, of course. Ideally, that capacity ramp would catch up to and get ahead of delivery ramping. It had better!

Could someone tell me where these great dealerships are? My experience is that once you take delivery, if you call the dealership you get transferred to the service department. I usually don't see the person who sold me the car until I've ready to buy a new car.


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