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Model S service plans

FYI: Model S service plan info online now: http://www.teslamotors.com/service

This was predictable, I think.

This is a new car with a lot of unknowns. It's a shame it's starting to look like it's going to come at a high price for many "early adopters."

I don't think $1900 for 4 years of service is that expensive. What annoys me about this cost are the mileage limitation, the fact that it does negate everything Tesla has said about being less expensive to maintain and the notion that something (e.g., battery warranty, receiving "updates") may be contingent upon buying this service.

In a conversation with a cabbie in the Northeast I remarked that they seemed to know how to drive in the snow. He replied, no they are just more accustomed to not knowing how to drive in the snow! I suspect that has something to do with the rep of rear drive cars- people are more accustomed to not knowing how to drive in the snow.

Re: Rear wheel drive. Other readers were also interested in the following threads... ;-)

"AWD Model S"
http://www.teslamotors.com/forum/forums/awd-model-s

"Rear wheel drive"
http://www.teslamotors.com/forum/forums/rear-wheel-drive

"Things I would like (coming from someone who lives where it snows)"
http://www.teslamotors.com/forum/forums/things-i-would-coming-someone-wh...

When I read the announcement I was excited. Outside of the high mileage folks seems like a very fair price. I've never heard of the annual service including all the parts (maybe a filter) but this includes everything but the tires.

I've owned BMW, Audi, Acura, and MB. BMW 3 yr/36K; Audi only the 1st service, MB you can prepay and now they have mbrace which costs. http://www.mbusa.com/mercedes/service_and_parts/maintenance

Maybe others can chime in on Acura and Lexus.

BTW, Roaster service checklist is front and 2/3 of back long list of items, i.e. evacuate and refill refrigerant charge not just inspect.

Everyone spending $60K+ so other than BMW seems like better deal than most competitors. Not to mention they come to you for $100.

okay, be kind when in your rebuttal.

I've never heard of the annual service including all the parts (maybe a filter) but this includes everything but the tires. (loisascott)

In all fairness, parts are a low-hanging fruit for Tesla. There are no parts, really. Well, except wipers and the a/c filter. No oil, no motor air intake, and even much less wear on the break pads thanks to regen. The only expensive part that will wear on a regular basis are tires, and those are excepted -- which is understandable.

Does that make Tesla's plan a bad deal? I don't think so, and I agree that it is darn cool to casually put the line "all parts included" on the website. But everybody has to make that call for themselves.

I wrote to my Tesla rep yesterday and received emailed answers to a few questions about the service contract which hopefully will be helpful and prevent some unsupported speculation [also posted on the TMC site]:

1. Tesla Ranger warranty visits, if needed, as well as service visits are included in the "4 year anywhere" plan.
2. Tire rotation is included in the annual service visit.
3. When asked if a person elects to go without any service plan will they get any kind of software updates the reply was "Service plans, the annual service, and warranty have no bearing on software updates. All Model S owners are eligible. However, some updates may require a service technician or a service visit to complete"

@Volker.Berlin:
Did you see Bonnie's post over on TMC: (http://www.teslamotorsclub.com/showthread.php/10101-Model-S-Service-Contracts-the-poll-edition(tm)!/page25#246)

As a Roadster owner, I can tell you that Tesla service is world class. (Thank you Jake, Johnny, Joost, James, Jason, and Garrett.) I was bothered by the annual fee until their in-depth inspection uncovered things I had not noticed. (Really, all four shocks? I didn't notice a thing.) The battery is bled, cells are inspected and IF there is a problem, they fix it. Everything is checked.

And a belated thank you to being our search engine on these forums.

has anybody asked if wheel alignments are included sorry id i misssed it. it is not included on my bmw 4 yr "free" maintenance and it is not cheap. i think it was $250

Beaker, I only occasionally scan TMC and did not yet read that thread. Thank you for the link! BTW, I guess it must be a typo, the 6th person's name on the list should definitely read Jared! ;-)

And here's the same link again, for everybody else, I hope this time it comes out clickable:
http://www.teslamotorsclub.com/showthread.php/10101-Model-S-Service-Contracts-the-poll-edition(tm)!/page25#246

Heck, no. I guess the brackets in the URL are to blame. Let's try explicit HTML:
Model S Service Contracts w/ poll

test

mbcaffe--I wrote my Tesla rep a couple days ago about tires and the service plan. Here is his response:

Tire check and rotation is included in the annual service. If tires require replacement, there would be an added cost for the materials. Alignment is only offered where applicable (meaning, the shop needs to have the equipment or the ability to use the equipment).

Assuming there isn't a major failure in the vehicle itself, the largest part of normal maintenance should be the tires.

I am disappointed in the annual maintenance cost (excluding tires) to be $600 per year (or 12,500 miles) - that's roughly what I'm paying for my 6 year old LS.

I had expected that with the much simpler design (no oil changes, radiator, transmission, ...) that maintenance costs would be lower - not about the same as an ICE.

How would they do tire rotations at your house though?

@ddruz
thanks

@ddruz

Could you expound a little more on "Alignment is offered where applicable.."? If I understand you, they will only remedy misalignments if they have the equipment on hand? Otherwise you are on your own?
That can't be right.


BrianH
What are you on about? Design your own what? What does that have to do with anything? And the battery pack comes off in a robotized lift facility only, and would be irrelevant to annual servicing anyway.

600$ $600 + multiple houres hours of work

There are no hours charged for scheduled maintenance.

U iz confuzed.

Thank you for your spellchecking services. as it's clear not that I'm not a native speaker and also have the annoying habit to not care in spelling or where the $ stands. I'll try my best to explain my confuzed way of thinking, and even as the following post will sound overly negative, that's only because I want to explaine why I see those points as negativ and will not add all the things they've done so well.

1. The Price announced that ended up being the price for the cheapest version of the care not fullfilling the 300 miles nor the accelleration. While this is very old news and they didn't lie with their sloagan. It was very missleading. I don't care much about it as advertisment is all about that, but it did fit in my other 'complaints'

2. Elon allways stated they want to compete with BMW and just that it's electric. Well the extras are not. So if you'd cross out the EV factor you'd probably not buy the car for that price.

3. The Statement that it's a low maintenance car is really conflicting the statement that they'll need houres to do the service. Things like the quickly removable battery should make things fast to take apart and therefore make the battery checks whatever they are. $600 every 12000 miles or year where they don't expect to change anything isn't a bargain either. Maybe they just want to be sure to detect the smallest things that will go wrong on their first car, still it feels a bit like you get cheated after reading the advertising claim.

I do admit that my negativ view about this comes from my financial point. A Tesla with 5.6s to 60m/ph and 300miles range for $57k was a no brainer. The Tesla with 240 Miles for $70k hard at the limit. Not getting the latest toys for that money did make the 'spaceship' feeling go away a bit. And now one of the costs I thought I could safe on to justify the higher price vanished too. And next comes European pricing, wich will push the price further up. So I'm aware that me probably not being able to get one plays into it. Still the service price doesn't really make sense to me.

While I hate to correct spellings your "houres" is bad one. I tend to add "W" in front of that word and leave the "u" out in my mind getting quite a bit different meaning to it. It's "hours", not "houres".

IMO ... when I first read about the service pricing I was interested...

But, I've slept on in and now I think about:
a. The time value of money prepaying vs waiting.
b. The minor change the vehicle may not be around in a year.
c. Something forces an early sale or trade of the Model S
d. Tesla goes belly up.

I'm leaning toward a wait and see what one year brings....

b. "chance" not "change"

StevenR, I don't get that: If you are worried about Tesla going belly-up, you put down like 60 or 70 grand for the car, but are afraid of putting down two more for four years of flat rate service? Doesn't make sense to me, but maybe I got you wrong somehow. And time value of money is particularly low in these times, if I may say so...

Holy Cow! This topic (the maintenance fee) has led to a firestorm over on the TMC site. 40-some pages of disucssion in just 2 days! People are super fired up over this. I was happy to return to the calm-ness of this forum!

@Volker..

It's rather simple really. My enthusiasm for OWNING a Models S overrides my common sense. Plain and simple: Got to have it.

Whereas ... economics come back in to play after the car hits my driveway and the brain comes back to reality.

Theresa,

Before control electronics (ABS, Traction control, Vehicle stability control) rear wheel drive vehicles were harder for the average person to drive in the snow because of the poor weight distribution. You used to have to put sandbags in the trunk to help balance the car. With the electronics that are in many modern cars now where the drive is (front, rear, or all) makes little difference--provided you have adequate tires.

ChasF--I don't have any other information about the wheel alignment. I posted the quote from my Tesla rep exactly as it was emailed to me. Admittedly it is not completely clear. I'll email back for clarification.

No one seems to answer the question about high mileage drivers ( 25k- 30k) per year..... Is it $600per year or $1800 per

Thx Bill T

When my Lexus was under warranty, I was paying $300 - $500 per year for scheduled maintenance. Oil change, filter, tire rotation, brake and belt inspections, etc. The user manual showed a scheduled inspection about every 6,000 miles, as I recall. By the time you got done paying for shop rags, air filters, and miscellaneous parts, the bill would average $175, when I thought I was just getting an oil change.

Unfortunately, Lexus did not have ranger service at any price. However, if your car stayed with them overnight, they would give you a loaner car for no additional charge. I hesitate to say free.

If free loaner cars were part of Tesla's service plan, then that would be icing on the cake.

Normally, you shouldn't need a loaner. Rangers will come to your office and service the car while you're working.

Bill Tracey question is quite important one.

The one major reason to buy a electric vehicle is high mileage usage. For example my sister drives roughly 375 miles round trip every single weekend + a lot of shorter drives all within 300 mile range. This adds up fast to huge numbers, 25000 miles annually is no biggie to her, and gas alone for that costs roughly $3600. Same thing driven in electric vehicle would cost just a bit over $700, so savings would be about $2900.

With that amount of saved in annually gas alone a quite a lot more expensive EV makes a lot of sense IF maintenance costs are low(er) as well. However if they add up to $1200 or more annually, then this eats up that advantage pretty badly.

Model X would be perfect to her if this maintenance would not be that high (and cost of the car here would not be double to what it is in US, and you could actually get Model X in Finland. Still dreaming I guess).

Timo;
High-mileage owners should probably do the 'pay-as-you-go' thing, after the first year (for shakedown and fine tuning). That would keep the cost a lot lower than that. Depending, perhaps, on extended warranty availability.


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