Forums

Join The Community
RegisterLogin

Poor customer experience in Norway Oslo.

I booked a car with delivery 24 March 2014, but Tesla can not deliver it before the end of June. Tesla apologize and say they will find a solution but nothing happens. I want a loaner car till I get mine, plus compensation. Tesla says yes to compensation and will see what they are getting into. Tesla does not answer my questions, claims, only those that are easy to answer.
My contact at Tesla is very serious and nice, but does not seem like someone who can make the right Decisions. I think someone higher in the system must address this issue.
Seeing that others have had the same problems have been helped. But in Norway is very busy with Tesla to break records. So I as a customer with a problem being abandoned.
Hope some of Tesla management sees that such customer treatment is not advisable!

Please contact ownership@teslamotors.com with your concerns.

What exactly is the issue? I don't understand. Because the car cannot be delivered when originally promised this is poor customer service?(maybe) I can understand wanting a loaner if you took delivery already and your car had a defect that required service but thats almost like saying I should get a loaner just for ordering and I have to wait.

Like Bryan M, I am missing how you are owed compensation. Almost every company in various industries has missed initial delivery estimates on some kind of product at some time. It is basically unheard of for any of them to pay compensation because of missing a delivery estimate. That happens to people all the time, and no one gets paid for it.

Agree with Bryan and Rocky; the heart of my point is that there isn't anything anyone on this forum can do for you.

Look at your sales agreement with Tesla. You should have every expectation that Tesla will live up to the agreement; do you feel they are not?

One needs to know the reason for the delay. If there has been a Tesla related issue, such as a vehicle being destroyed while being unloaded off a ship, and the customer has incurred or will incur financial loss as a consequence, then yes, i think a case can be made for some sort of compensation, such as being provided with a viable temporary alternative - a loan car or a hire car. Financial loss could be due to dependance on the vehicle to earn a living with disposal of existing vehicle in anticipation of imminent delivery of its replacement, for example. Numerous other equally viable scenarios could be applicable.

I agree, simple disappointment at a delivery being put back is not sufficient cause. Here in Australia we were supposed to get our cars early last year. Then it was going to be "end 2013" then Fall 2014 (Southern hemisphere), Now, we will be lucky to see the first sigs by mid July - mid winter!! We STILL don't have our pricing so can't even place our orders. Disappointment, yes. Compensable (I wish) but NO. AND, we have incurred financial loss. The Australian dollar has devalued more than 10% in that period alone, causing price increase due to currency conversion, and because of higher price in Australian dollars higher resulting taxes. Our cars are amongst the costliest in the world due to taxes on taxes both state and federal. I am looking at around AUD36000 in taxes alone on a standard S 85!!!

I was reading reviews for TVs on Amazon.com and one set I was considering was rated 4.5 stars with over 40 reviews. One person gave the TV one star. His reason, the set arrived a day late.

I don't know what made me think of that.

+1 J.T. That TV is no longer cutting edge technology, I mean it is like so yesterday!

The expression "so yesterday" is so itself.

I don't really see any case here at all unless you can prove it has cost you in some way or another - for instance if you had already sold your existing ICE in anticipation of the Tesla and then at the last moment they tell you there's three months delay - then perhaps they should sort out a loan car for you - an ICE of course, no reason why they should offer another Tesla IMO.

Perhaps the issue is more one of poor communication (where have we heard that before?). Seems that Tesla are booming in Norway and the staff are probably stretched like hell with multiple demands trying to keep a lot of plates spinning.

You also have to bear in mind that nearly all decisions are coming from head-office and with the time-zone differences this means the daily communication window is very small. I know this sounds stupid, but it's a fact and something I discovered when I was moaning to Tesla about the price-drop in January.

All this being said, it's something Tesla need to address. They're no longer a plucky little start-up trying to save the world, they're undergoing rapid expansion and need to adapt quickly or risk compromising the customer service that they've built to date.

And that new communication manager bloke needs to start making himself heard...


X Deutschland Site Besuchen