We ordered our car at the Washington, DC showroom in October. We talked to several of the staff there who told us about the Tesla Ranger Service - Four Year Anywhere Plan (where you pay $2400 up front for four annual inspections and unlimited Tesla Ranger Service). This was important to us since we live in Michigan about 150 miles from the nearest service center in Chicago. The plan has been visible on the website for the last six months, and we were planning to sign up when we got the car.
Our car arrived today! It's beautiful & amazing, but that is not the issue here. We called the Chicago Service Center to sign up for the service plan, but the manager there seemed unfamiliar with it. When we pressed him, he said it was not available. WTF? We called the people we had spoken with in DC. We spoke with two of them who assured us the plan IS available now. But one of them checked into it, and called us back later leaving this VM:
"There currently isn't anything available in the system for it". WTF???
So we called California and were told that the plan has never been available. The lawyers have been working on the wording of it for a long time, and it may be available at some point. WTF???
If Tesla isn't offering this plan, their salespeople shouldn't be touting it, and they shouldn't have it posted on their website for six months as though it is available.
We feel like we have been misled, and we feel very vulnerable knowing the nearest service center is 150 miles away, and if something goes wrong with our car, we will have to drive 900 miles to get it fixed (300 round-trip X 1.5 to drop it off & 300 round-trip X 1.5 to pick it up).
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