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Tesla Emails caught in spam filter due to bad senders address

I recently reserved a MS production slot but have not had any email confirmation, although my MyTesla page is showing a sequence number. So I checked my spam filter and it seems that emails to my private account have been bounced because - according to my email ISP - they have an incorrectly formed senders address. For anyone "in the know" the details are:

12/01/2013 14:33 node4.mailshover.nl 1Tu29b-0003GE-90 apache@www09.sjc05.teslamotors.com robert 216.82.243.50 mail1.bemta8.messagelabs.com 0 0 Rejected Sender's domain is missing DNS records reject cannot-mail-sender
12/01/2013 14:37 node2.mailshover.nl 1Tu2DO-0000Ns-38 apache@www04.sjc05.teslamotors.com robert 216.82.255.50 mail1.bemta7.messagelabs.com 0 0 Rejected Sender's domain is missing DNS records reject cannot-mail-sender
12/01/2013 14:45 node7.mailshover.nl 1Tu2LC-0008Ss-EM apache@www08.sjc05.teslamotors.com robert 216.82.243.50 mail1.bemta8.messagelabs.com 0 0 Rejected Sender's domain is missing DNS records reject cannot-mail-sender

Apparently its the wwwNN.sjc05.teslamotors.com bit that's causing the problem. I've switched MyTesla to use my work email, which doesn't reject these emails, but I've lost a number of emails that were bounced by the spam filter - I can see the rejections in the spam log. Maybe one of them was my reservation confirmation?

I've written to the Tesla Europe email address asking for anything important to be resent but I've not heard from them yet.

Anyone else had the problem? I wonder if this problem is why some people have not seen invitations to complete their orders?

I've sent an email to ownership detailing what I can, and asking that it be forwarded to their IT dept. Based on email I've received from Tesla, your ISP is being too strict. But there is the possibility that other ISPs are being similarly strict, and that could be a reason why some customers are not receiving email. Hopefully Tesla's IT guys can determine how to address this.

Managing an email server can be a real headache these days because of years of escalating tactics between spam and anti-spam techniques with no true long-term solution.

In this case, I'd put the blame on Tesla - it's an easy fix from their end. Either populate the DNS records or rewrite the address to something that can be looked up. You can bring out full headers and argue the RFCs, but a source address that can't be reached seems a reasonable reason to be suspicious these days (whereas other things I see like "too many links" or "we don't like a word in the body of your message" - and you can't figure out which word that is - seem to go a bit too far).

Maybe TM wants you to notify them each time you don't get an email.

Oh, wait ...


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