Well, maybe it's not that dramatic. But their first line of defense is off for the holidays. After I received their reply regarding the confusing wording on the Performance version of the vehicle, I replied indicating that I felt it would be in their best interest to correct the wording as quickly as possible. This is the reply I received:
"Thank you for contacting Tesla Motors. Our office will be closed December 23rd through December 26th. We look forward to speaking with you on Tuesday, December 27th.
If you have a service concern, please contact your regional Service Team at 877-79-TESLA #9"
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