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Service plan

It's strange that Tesla never offered or discussed with me the option of paying for service plans at time of delivery or since (almost 4 weeks now). I was expecting to receive info or a contract by mail. What I know of the service plans is from old news articles. I just went to the Tesla website and was surprised to discover this sentence:
"Four year plans must be purchased within 30 days of your Tesla delivery and are not available for Roadsters." If I hadn't read this just now, I probably would have missed this window. Is this common knowledge? Am I the only owner that wasn't aware of this 30 day window? I sure will be calling my service ctr tomorrow.

@jat - agree. My question is what is not covered if you eschew the second four year warranty coverage yet purchase the 4+4 scheduled maintenance.

My quote from George kind of implies you only need 4+4 prepaid service, but I don't think thats accurate. People keep confusing me with statements like "service plans cover all repairs except tires for 4/8 years". Seems to me this can only refer to the LABOR but not PARTS in the second four years.

Full pre-paid coverage for eight years appears to require THREE packages be purchased: 4+4 service (two packages) and the 4-year extended warranty. $3800+$2400= $6200 without ranger service. $775 per year (over 8 years) for everything pre-paid.

As I've said before, it grates on me that Tesla undermines their "much lower maintenance costs than ICE" by not bundling or pricing this more aggressively. But hey, I'm just a customer and sig owner!

+1 pilotSteve

Figure 8K if you throw in the ranger service.

There is probably some state laws that make it so that things have to be done this way. I'm not even allowed to buy the extended service agreement in my state.

I'm not really sure how the extended service agreement differs from the extended service plan either. I got tired of debating it with my spouse. Neither of us could draw a conclusion so we bought the minimum. We hope that things will get sorted out a bit better in the future.

I'd probably buy more coverage if I could make sense of it and if I were not prohibited from doing it due to state law. It is tough breaking out of an entrenched system.

+1 Captain_Zap. Buying the minimum makes the most sense. Probably I should quit whining and just do that :)

@Captain_Zap

I don't think we are precluded from purchasing the extended service agreement (warranty) in Washington. I was told that the application is "pending," but that there is no reason to think the warranty will not be offered eventually. Pursuant to RCW 48.110, a person may not offer to sell a service contract to a consumer in Washington without first registering with and being approved by the Washington Insurance Commissioner as a service contract provider, as well as meeting a variety of other requirements. The service contract itself must also be filed with and approved by the Insurance Commissioner. These approvals are probably what is "pending" as we wait for the extended warranty to be offered.

The various packages do make sense to me (not saying I like their prices). The car comes with a four-year warranty, which is included in the price. This warranty is pretty standard, covering "repair or replacement necessary to correct defects in the materials or workmanship of any parts manufactured or supplied by Tesla that occur under normal use for a period of four years or 50,000 miles, whichever comes first." The prepaid service plans cover annual inspections and routine maintenance, wheel alignment, tire rotation, replacement of parts due to normal wear and tear, etc. While most of the prepaid services involve issues that are NOT covered by the warranty (e.g., brake pads), the annual inspections and inter-inspection monitoring are critical to spotting issues that ARE covered by the warranty so that they can be corrected before they become bigger problems.

PilotSteve is correct: the second four-year service plan doesn't mean much without the second four years of the warranty. If, for example, in year six you have an annual inspection under the service plan and discover that your suspension is shot, you would need to pay to repair the suspension unless it is under the extended warranty. And, Steve, I do not believe the service plan itself would cover labor for that work. You would need the extended warranty in order to have both parts AND labor covered. The only thing that the service plan does is to let you prepay what would otherwise be a $600 charge (and possibly higher as prices rise over time) for the inspection and routine maintenance. To my mind, the $2500 extended warranty is much more valuable, although I have not seen its terms, and I understand it may be more limited than the basic new vehicle limited warranty.

Regarding the Ranger service, there is still some ambiguity in my mind. It looks like the Ranger service is only for the annual inspection and certain routine maintenance issues -- excluding tire rotation, alignment, etc. The Ranger service is not part of the basic warranty. If you are driving across the country and an axle breaks (because of a defect in materials or workmanship) in Wolf Point Montana, the Ranger will not come and rescue you. Roadside Assistance will transport the vehicle up to 50 miles, but beyond that, you are responsible for getting the car to a Service Center. I'm not sure prepaid Ranger service makes much sense for me, as the Seattle Service Center is maybe two miles from my house.

Correction: It says here http://www.teslamotors.com/service#/service-plans that Rangers can perform most maintenance and warranty repairs, so that adds more value to the Ranger service. However, it says elsewhere that Ranger service may not be available in all locations. I would like to see some documentation on what the Ranger service includes.

I guess a part of the confusion is that I never saw anything offered that was called an "extended warranty".

I saw the "Extended Service Agreement" but it had the footnote: "Extended Service Agreements are not available in Connecticut, Florida, New Mexico, Oklahoma, and Washington."

Hopefully it will get straightened out for our state and we will be able to add on the extra 4 years of service and extened service.

Maintenance seems high/extended warranty seems low = I'll get both w/o ranger service since I live near a SC (and GB said soon where ever you are "you will only be 100mi form a Tesla SC).

Extended warranties are always called Extended Service Plans when they are sold by any dealer of any make. It is a legal thing.

I asked for clarification on the following:

"You must give Your authorization to the Tesla Authorized Service Center or Tesla Ranger for teardown, access to Vehicle data and the costs for these services in order for Tesla to perform a scheduled maintenance inspection."

The response:

I just wanted to touch base with you to let you know we have yet to hear official talking points as to what the word "costs" entails. However, the service team has responded to me that the purpose of the statement is a legal precaution, and should not misrepresent how we provide service, both now and in the future. While there may be unanticipated and unforeseen costs associated with certain aspects of service, their goal is to provide you with as much value as possible for the price you have already paid. And if there are additional costs anticipated, they will ensure that you are well aware of them before the service is carried out, with your consent.

Me: I think it's safe to say we're buying a service that for the most part has yet to be defined.

The vast difference between what is included in the basic warranty and what is included in the extended warranty makes the call easy for me: I'll wait. The extensive exclusions in the extended, together with the difficulty of attributing a failure to "workmanship and materials" so far out (beyond four years) makes an extended warranty comparatively worthless, in my view.

@Captain_Zap

Do you have a link to the page with the footnote, "Extended Service Agreements are not available in Connecticut, Florida, New Mexico, Oklahoma, and Washington"? I'm not seeing it. The following page talks about Extended Service Agreements, but has no exclusion for Washington.

Every new car sold has come with a clause in the warranty that if you fail to do scheduled maintenance by an authorized technician the warranty may not be honored. This is to prevent some review writer from running the car dry of engine oil and then claim that the dealer made false claims about the engine warranty. Usually the companies are kind of loos about the authorized technician part so that "unauthorized" owners can do their own maintenance. I'm sure that Tesla would be the same if there were people who could service the car other than them. And there will be. They (other car dealers) also sell extended coverage to cover the bits and pieces. Even those companies that include stuff in their maintenance, like new brakes ets. charge for them one way or another. I once had lifetime free oil changes that only cost me $180 every time I brought it in for one because only the labor was free. So I have no problem with the offer; I actually find it kind of attractive. I will buy the 4 years. I may even get the ranger service, but maybe not. I plan to drive my car to Chicago for the service. The cervice center is close to the mag mile and river north. (on the other hand, maybe having them come out to the house will be cheaper.)

Robert22,

I asked the same question of ownership experience and got the following response:

The reference to cost for services refers to the $600 cost for the annual inspection any additional cost associated to damage to the vehicle (collision) not covered under mechanical defect

(hmmm... My head hurts)

On the plus side, the same response says:

Currently all areas are being covered by our Ranger service. (referrin to Ranger Service in the US)

And

1.) We do not collect any data that has to do with speed or location tracking of the vehicle. Mainly the systems that we are looking at are charging and battery systems, as well as diagnostics on the motor, drive inverter, and suspension components.

(referring to the collection of diagnostic data, which he said made up most of the vehicle inspection)

And finally, of the WTF type:

2.) The service plan is required to maintain your warranty, and thus is necessary to have future software updates. We may offer some alternative plan to purchase updates separately post-warranty, but as of now, this is mandatory to receive updates.

(The Service requirement part, as stated, would be against the law - as Tesla hasn't made known any effort to get an exemption from the FTC. Given that what his response was doesn't meet the legalize in the actual agreement, which looks like a carbon copy of what the FTC suggest using - I'm guessing he hasn't actually read the document. More importantly, he is saying that NO software updates presently for cars out of warranty, so once you hit 100K you are SOL as it stands now.)

I think I'll just buy the Warranty Education Tutorial, a bargain at only three grand. Why wait when you can WET yourself!

Extended Service Plan = Extended Warranty?

Robert;
Numerous responses brought to you by the letter

P

present themselves, but I'll not indulge them.

One point not mentioned is that if you purchase the Service plan, it is transferrable to the next owner should you decide to sell the car. I had a discussion with the service manager in Denver and he did describe what is done in the annual/12,500 mile service. It involves a full inspection and cleaning of all electrical connections. In my experience with older cars, electrical connections can oxidize over time which reduces their effectiveness and reliability. Also, contacts, bushes, and brushes in electric motors do wear. This would be true of both the electric motors and charging units when decelerating. The $600.00 might be a bit high, but the reduced prepaid fees seem reasonable and a good savings. These cars are the cutting edge and they really don't know what the costs might be. Just some thoughts. They also are offering a tire and wheel plan. Anyone who has the 21" wheels should definitely consider this plan. I might consider it with the 19" wheels knowing what pot holes can be like in Denver.

I have tried twice now to pay, but the little wheely thing just spins around indefinitely. There is a countdown to the number of days left. I'm thinking if I wait until it's close to the deadline, then I will receive an extra month, whereas if I pay now, I'll lose that extra time granted.

@Brian H

The terminology is confusing, but the extended warranty is called the "Extended Service Agreement." http://www.teslamotors.com/service#/model-s-services-and-accessories

The plans for inspection and routine maintenance are called "Service Plans," which include Annual, 4-Year Plan, 4-Year Anywhere Plan, 4-Year Plan + 4-Year Extension, and 4-Year Anywhere Plan + 4-Year Extension.

http://www.teslamotors.com/service#/service-plans

I did get confirmation from Ownership that the Anywhere plans apply to the entire U.S. and Canada, and cover both routine maintenance and warranty repairs, except for those repairs that must be performed in a Service Center.

@DouglasR

The footnote that says, "Extended Service Agreements are not available in Connecticut, Florida, New Mexico, Oklahoma, and Washington" is on the e-mail summary that notifies current owners that service plans are now available for purchase.

It should have be in your in-box soon if you have not yet received it.

@Captain_Zap

OK, I found it. I hadn't seen that note, but after talking to TM, I assume it was written that way because the agreement is not available YET, but will be as soon as it is approved by the commissioner. At least I hope so.

Does anyone have a link to the Extended Service Agreement? I haven't read it, but I've heard it has narrower coverage and more exceptions than the basic warranty.

bsimoes, I just bought the plan. worked fine. If you're having trouble still, call them. I think they would be happy to take your money over the phone.

@Douglas-

The link to the extended warranty should be in your garage with the other service plans. It's last in the list. Click on the "learn more" link.

@Robert

No, it is not (yet) offered in Washington state, so I don't have that link.

I have been trying to get an answer about Ranger Service from Tesla without any luck. Simple question:
if one prepays for ranger service, does that cover taking the car to the shop for wheel balancing and alignment, which cannot be done by a ranger?

Any official proclamations on this would be of help
in deciding if I should get ranger service!

@richardngordon: There are no brushes in the drive motor (it's a synchronous AC motor). Practically no modern electric motor uses
brushes.

@tommy-tesla - more specifically, it is an AC-induction motor, where the current varies in the fixed coils, which induces a current in the closed-loop coils in the rotor, and the repulsion between the field in the fixed coils and the field in the rotor produces motion.

@vinod - I'm not sure I understand your question, but the $600 annual service plan covers your wheel balancing and alignment. If you prepay for that service using the 4-year $1900 plan, then you are prepaying for the wheel balancing and alignment. The 4-Year Anywhere plan does not add anything with respect to wheel balancing and alignment because the Ranger cannot do it. You would have to take your car in to the service center. Now, with the newly announced loaner program, it is possible that a TM employee would pick your car up and take it to the service center if the service is going to take more than four hours. Otherwise, you will still have to take your car in.


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