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First Road Trip - BIG FAIL :(

Picked up my Tesla Wednesday 6/12 and enjoyed a 3-day perfect honeymoon.....until yesterday.

On Friday, took the car out 130 miles away from home for a weekend getaway. On Saturday, a warning light flashed and directed me to pull over safely and restart the car (it basically stalled). After Tesla rebooted the system, the car was able to drive us back to our weekend destination safely. Started driving this morning and got the same message/problem.

Well, my Tesla is being towed back home as I write this from home (was able to borrow my sister's car to get back home). Tesla will pick up the car tomorrow and leave me with a Tesla loaner.

Deflated in Westchester NY.

Mike

Model?
Battery?
Options?
VIN?

Did you post this on private?

Model S 60, panoramic glass roof, grey paint P12255

Private? Don't think so.

Mike

Mike,
So sorry to hear... I'm a bit concerned, and getting more so. I'm a fellow NYer and am scheduled to pickup mine on this coming Saturday at 11. Between the trouble I'm getting from my finance company (due to their inexperience with the Tesla) and the recent failure reports, I'm wondering if these are signs that maybe I should wait for this brave new world until 2.0 so to speak...

Getting a better S than yours while you car gets fixed is a big fail?????? What other car company on the planet will give you a top-of-the-line loaner while your car gets fixed? Every car breaks down, it's the experience that differentiates auto makers.

Sorry to hear that Mike, I'm in westchester too, VIN 45xx...I'm sure Raphael et al will take care of you...at least you got the MS loaner, White Plains only has one as i've been led to believe. Hopefully its an easy fix and not the 12V battery issue..

Oh, I'm so sorry Mike. I can imagine how down you must feel. I'm sure Tesla will take care of it and it's nice to have a free loaner, but it's not the same as driving YOUR car. Good luck, and keep us posted.

@staanford, it is easy to get panicked by the problems on here, but those of us with trouble free driving rarely post to say "hey, still no problems!" The minor issues I have had after 2 months are nothing even remotely serious and pale in comparison to the sheer joy of owning this car!

Hey, still no problems!

More than 6 mo ownership with "hey, still no problems!"

riceugy--very true, what you say. In fact, I didn't post in days 1-3 about how perfect the car was (especially when you keep discovering cool new things about it). No, I posted only when there was a big yucky SNAFU.

One bright spot is that, while I'm waiting for my Tesla to arrive back at my house, I'm able to see where it and the tow truck are via the Tesla app (location button).

Mike

We just had our first road trip from LA to Palm Desert ~150 miles door to door. No issues there or back. It's been a dream. Sorry of your experience Mike. Hope they find the issue and get your baby back to you soon.

Mike I know how you feel... very first road trip a stone out of nowhere broke the windshield. A MS loaner would have kept my spirit high, but no MS loaner at that time only the old puff-puff. But it got fixed and I'm just back from a 280 miles most enjoyable road trip.

10,000 miles... and "Hey, still no problems!"

Sorry to hear about your problem Mike. I am sure Tesla will get you up and running very soon.

I can understand stsanford concern. Before I got my car I kept reading the problems in the forums and worrying. Maybe the owners like myself who have had no issues at all should pick one day a month and all post a new topic each about how we have had no problems. I think then the soon to be owners will understand how reliable the car is when the forum becomes swamped with a hundred pages of good reports on that day.

Sorry Mike, that sucks. Tesla will make it right. Good times are ahead with your car and hopefully you can drive the hell out of a Performance loaner to make up for the disappointment.

3,500 miles, no problems. . . .

Mike,
That Sucks! Sorry to hear that. This is an owners worst fear. I couldn't imagine what you're going through. I hope it didn't ruin your honeymoon?
Why did you have to tow it home and borrow your sisters car? I thought Tesla would have picked up your Model S and dropped off a loaner wherever you break down?
I wonder if this is another 60kW with 85kW configuration issue. Let us know what happens.

Well, this story just got uglier. I was just told by the White Plains service center that the loaner car was sold; they now tell me that they will arrange for an Enterprise rent a car instead of a beautiful Tesla.

Will keep you all posted--waiting for a tow to pick up my Tesla and bring it to service.

Mike
:(

10,000 kms , in 70 days and no problems

3000 AND NO PROBLEM

I would think if any of the staff at that center drive a Tesla they should hand it over and take the loaner from Enterprise. You might get your car back a lot quicker that way.

S-Car-Go:

re: "Why did you have to tow it home and borrow your sisters car? I thought Tesla would have picked up your Model S and dropped off a loaner wherever you break down?"

Well it was Sunday and the nearest tow truck came from 130 miles away. The nearest Tesla Service center was probably 100 miles away. Not much doin on a Sunday with Tesla.

Mike

new technology teething problems, most likely--consider the major manufacturing "recalls" you read about every week, so far none of them.
Being first and exclusivity always have a price- to me this seems like a small one for a great experience. RL

#lavecchia...I agree...I think Tesla is doing great for their first go at mass auto-manufacturing. I know there have been some issues, such as the 12v battery and others related to firmware and hardware. Fortunately, with the quick loaner service owners are not greatly inconvenienced. But overall this first time experience will greatly aid Tesla. It will help them identify focus areas and strengthen their overall testing and validation systems. Consequently there will be much fewer issues in the future. And when issues crop up, they will be able to remedy it very efficiently due to the valuable experience they are gaining currently. Nevertheless we should all know that no matter how great a manufacturing company is, it's impossible to eliminate issues 100%, 100% of the time! Murphy law applies here...humans and objects will fail at some point...the trick is to strive to make it a rare occasion. That's what quality manufacturing companies strive to do......

A co-worker just recieved his 40Kwh in red a few weeks ago. He had an issue which sounds much like this problem. A slight Shudder, then a stall. He was able to get it going periodically, drive short distances and then it would stop. When the tow truck arrived he was able to get it going againand get the last 5 miles back home.

He said Tesla service was exceptional and has since had no issues.

Over 6 months ownership - no problems. Just drove 250 miles round trip - san jose to sacramento and back - no problems. Plugged in at my friends house on standard 110 for a couple hours while we bbq'd.

Just to clarify, does Tesla actually send a tow truck for free? I don't recall seeing that in the warranty or service agreement.

Over 9,000 miles in 6 months. One service bulletin issue occurred at three months, repaired at the service center the next day. Tesla Motors learns what changes to make at the assembly line when repairing the occasional problem. The result is better quality for all owners.

When I recently reviewed 15 years of receipts for home costs, I saw all the repair and gasoline receipts for the ICE vehicles. Thank you IRS for reminding me of how expensive and problematic those ICE vehicles can be.

VIN 2345. 7500 miles. This is the best car I've ever owned. No problems.

Vin 6517 white S85 picked up 3/16/2013 6600 miles no issues.A pleasure to own and drive. My leased BMWGT550 sits idly awaiting September return 4,000 under lease miles. Can't bring myself to use it in lieu of Model S!


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