What Happened

I emailed Jerome G. about the panoramic shade and lighted vanity mirrors. I was given an answer directly about the shade NO! OK what about the vanity mirrors? Answer was many projects, lighted mirrors not one of them. Well a promise was made by George B. we would get a retrofit. I believed Tesla. My thought is they just do not want to say they lied, and we will not get the visors. Just imagine the cost and time to retrofit all of our cars, they can't keep up with service as it is never mind a retrofit like this. No big deal to some, however, I would like mine Please. I would also like the hard disk storage, if the maps need to be stored that would be for the same reason the internet in this car is just about as slow as a snail 3G, most advanced vehicle has 3G. I took for granted the 3G was tested by Tesla and it worked well. Who tested it anyone? If I try to search for something it takes forever to load results horrible! I know soon we can connect to wifi through our phone but I would like for things to work without using my phone.
Jerome, if we are not going to get the promised visors how about substitute center console? Some credit is due or the visors should be provided.
I have the car almost a year and like it but the broken promises and substandard tech inside the car is very disappointing.
I am sure I will get blasted for this post but I am tired of being quiet qnd waiting for NOTHING to happen.

What's your VIN? This should be a private thread if you are truly an owner.

Do you like driving the car? Is it, overall, a good car?

I picked mine up July 26th, this is hands down the best car I have ever driven.

Picked up mine June 16th, I agree with emoflash, this is in every way a superior car. I've never driven anything like it.

I too was anxiously awaiting my car when George made the announcement about the lighted visors being delayed due to priorities and will be offered as a retrofit. At the time I was very impressed with their communication, and I am now disappointed that they didn't deliver on that. HOWEVER, I cannot find an ounce of energy within me to be disappointed in the car because it doesn't have lighted visors. This is the greatest car I have ever known, and frankly the lack of lighted visors have never entered my mind as they are completely overshadowed by so much brilliant design and engineering work. But yes, I am disappointed that they have now gone more than a year without communicating any follow-up to this announcement.

I feel the same way so I ordered another one just to show them. P85+, delivers in two weeks. You don't need a lighted mirror because the G Forces are like an instant facelift.

I would like 4G, WiFi and a much improved GPS but until it gets here not losing much sleep over it. I knew what I was getting when I ordered the first car from reading the forum and published articles on the car.

No lighted visors???? Oh, the humanity!

Got my Model S Dec 2012. As an engineer and former Jag/BMW/Caddy owner, I'm stunned by the huge number of things Tesla got right. The screen. The power management. The handling. The fit/finish.

I agree that Tesla should communicate what they know, even if it is to say that they don't know. Some more upfront communication wouldn't harm.

Did George B. actually give a timeline for the retrofit? Because it could a ways off if not. Im sure eventually you will get them, but until these new visors get ordered and put into general assembly, I wouldn't be demanding visors that don't exist for the Model S yet.

I also have an early production number, never noticed that the vanity mirror was sub-par. But I'm really mad that the car dosen't wash itself. They should fix that too....

Now I'm mad. I'm gonna demand retrofit for oil slick release for those tailgating drivers. While I'm at it, I'm gonna double demand those rocket launchers for the concrete walls and trees that happen to be in the way while I'm cruising at 120 mph.

Wait a minute, are we talking about a video game or the most awesome driving machine?

I have to agree with suprkar. He mentions the hard disc space for music also. My vin is 4597 feb 8 2013 delivery. I have had many problems and mostly resolved although i do wonder about the hard disc space, mirrors, etc.
So suprkar, just sell your car if you are unhappy, or take it and hope that we might get something else in exchange. I personally like the fact the prices keep going up meaning so i haven't lost as much money if i need or want to sell.

I know everyone here loves the car but to talk down to someone over a request for what was promised is wrong.

Every single person that I have shown the car to mentions the small not lighted visor.... serious. Maybe in California people are only interested in how fast the car can go but in many other places in the world little details are important. Many of the people who I show the car to like the clean simple interior. I have heard "cheap little visor" almost every time. Not to be sexist but everyone woman has pointed out the small non lighted visor.

My wife would like her mirror with a light. I love the car how it is but in a few years my wife will be buying a new car. While she is pretty much a simple no frills car person a lighted mirror is one of the few things she does need. Maybe the guys here are married for too long and don't do anything with their wives. When I take my wife out on a nice date night she always does a quick check and maybe touch up in the car. It is usually dark out and the Tesla does not provide much help.

Cup holders not so much of a problem :-)

I was expecting the improved visors to eventually show up in my car during a service visit. Just like the parcel shelf eventually showed up... and the HPWC... and the HPWC hanger... and the rear floor mat...

I wasn't expecting something too fancy, just something that functioned better. I'd rather have that than electric side mirrors or a parking sensor.

Yep, you're going to get blasted.

I've spent my whole life in high-tech. Do you know how many promises are made about equipment, and with very good intentions, that never happen? We call it vaporware, or slideware. Oh we'll support that in the next release - guaranteed.

What happens is that things get in the way of those good intentions. Should we put the time and effort in making sure that some customers get lighted vanity mirrors we told them about two years ago or should we make sure that new customers have working GPS? Should we retroactively add foglights to a few customers because we promised it three years ago or should we put all of our efforts into the SuperChargers in Norway?

You've got 30,000 people screaming about 1000 different subjects and you need to prioritize all of them. You're going to upset many people but hopefully not the majority of people.

If I had a dollar for every promise that the companies I worked for for the past 20 years broke I'd have two more Teslas in the garage.

It doesn't make it right, but it's how the world spins.

Floxite fl-360-p led portable vanity mirror at $23.97. Problem solved?

So this level of whining is why companies stop talking to customers at all--seriously, if you were a Tesla exec and were trying to scale the Mod S globally and get the Mod X and Mod E out the door how many of these e-mails do you think you have time to deal with?

My only experience with retrofits is the fog lights and when new fog lights where re-introduced, I believe Tesla took care of the folks that where in the grey area about whether they get fog lights or not.

Since their are no lighted vanity mirrors an on Model S, I am not sure why you are demanding a retrofit--a retrofit of something that does not exist? Or are you asking that Tesla rework their R&D priorities to put lighted vanity mirrors ahead of their other projects because you really, really want them. If I really, really, really want better cup holders (that was 3 reallys, one more than you) can that go ahead of your lighted vanity mirrors?

I don't personally know the man, but based on prior behavior, I am pretty sure George B was sincere about providing a retrofit. If and when lighted mirrors actually exist, then you can hold him accountable for providing free retrofits. Until then, be careful about accusing people of lying unless you have evidence to back it up.

Finally, I assume you knew your Model S came with 3G connectivity and what that represents in terms of bandwidth when you purchased the car. Ignoring the fact that a car with an always on internet connection was cutting edge in 2012 and still fairly rare today, what do you expect George, Jerome (or Tinkerbell for that matter) to be doing--manufacturing bandwidth out of thin air? Did someone promise you a HSPA+ or LTE free retrofit somewhere along the way?

Perhaps you should check out the Chevy Volt. It has lighted vanity mirrors and the 2014 model should have LTE and if you have any problems you can shoot an email to


I see this is as a bit different though. This wasn't a "wish list" item. The sun visor issue was brought up by Elon himself before any of cars were delivered. He said that they were inadequate. (Although he used different terminology.) Elon seemed was so confident they would be replaced that he actually autographed one with a Sharpie. I doubt he would have done that if he, too, hadn't thought that they were getting replaced.

They had to get cars out the door and we were restless for our cars, so we took the cars knowing things like the the carbon fiber spoilers, child seats, back floor mats and improved sunvisors would be coming later. Some buyers had to re-configure their cars because of some last minute decisions to not carry some interior options that turned out to be not meeting Tesla's standards. Back then, purchasing the car on their word, a plan and a vision took a leap of faith and we had no doubts that they would deliver and make things right. I still believed that the visors were still coming just like everything else.

I never expected a phone app, but I did expect better visors. I didn't even expect free Supercharging or 3G. The visors don't work for me. I may have to buy a Tesla baseball cap to keep the sun out of my eyes next summer. I can't raise my seat any higher. Many times I flipped down the passenger side sunvisor to use the mirror and flipped it back up again because it wasn't useful. Every I did it I thought to myself that Tesla had best get on the ball about the sunvisors or they are going fall way behind.

Moving from visors to disk storage. There is no "hard disk" in our cars. There is flash memory. Undocumented, but I believe it is 16 GB for standard audio and 32 GB for Premium audio (at least through Spring 2013). The memory size based on sound system is really not important anymore, so I'm not sure what current production cars use.

A portion of this flash memory was going to be for internal music storage - likely less than 16 GB. Currently 16 GB USB flash drives can be had for $10, so the loss of this feature is rather trivial. In fact, I'd much prefer this limited internal memory be used for map caching and other new features being added.

By using your own USB stick, it is far easier to add and remove music than some complex multi-step process where it gets transferred to internal memory. With your own flash drive, you also retain control the compression level (if any) for your own music.

Lighted mirrors? Please I'm as girly as it comes and that is so ridiculous. I didn't even notice that there wasn't there. Finally... hard disks??

I think the point of this thread is how TM promised things, but now doesn't plan to honor their commitments. Secondly, it's about receiving reasonable compensation for TM commitments that are not honored.

Sure, the car is great, etc., etc.

What amazes me is the number of people (relatively wealthy enough to purchase a Model S, and smart/educated enough to become relatively wealthy) who slam the OP instead of thinking about how to leverage a solution with TM.

Most TM documentation is written so they have the final word. TM can, at any time and at their discretion, change the terms of most agreements.

I also understand that we agreed to these terms, but I didn't expect TM to renege on well documented commitments. Did you?

Because of this, I think owners should support each other to find solutions. Someday, TM may not honor a commitment to YOU and nothing is in place to resolve such issues. You'll reap what you sow. Why would you want THIS?

(sorry about the caps, not yelling, just adding emphasis)

Hard disks were in the original spec for the car. By the time the car came out they were virtually obsolete for their original purpose so they were re-purposed. It turns out that the USB travel drives are more convenient anyway.

Apparently the pano roof shade turned out to be a technical problem and they were not very attractive. (At least the one I saw wasn't.) The pano roof itself was improved greatly before most first deliveries but it took lots of reassurance for some to take the pano option at that point. A big part of the improvement to the pano appears to be from eliminating the plan for a shade. It seemed to eliminate the big wide ugly bar that went across the roof. One of the reasons I didn't get the pano was my exposure to only the the pre-production cars.

Trim was changed from the first test drives too due to issues with it holding up throughout those test drive events and vendor issues, but we were notified of that and we knew it was a part of what delayed the delivery of our cars. The visors were another issue that was to be addressed. Maybe others already have new improved sun visors. They already have more rigid frunk hoods, better footwell covers and other refinements from feedback and experiences that we passed along.

Here is a message and reply from George B about a few of the items that we were discussing. Note that this was sent out as the very first cars were starting to roll out.

So here is how I view it -- if up front they had told you the visors wouldn't be changed and there would be no internal storage for music, would it have changed your purchase decision? If not, don't whine about it.

I didn't get driver profiles and lost reverse-tilt side mirrors because I have the early 8-way textile seats. It seems odd that those things are tied together and I complained about it once, but it doesn't bother me much -- it certainly wouldn't have changed my purchase decision (I still wouldn't have taken leather if they gave it to me free to get these features).

The people attacking the OP are disgusting. Seriously. The original specs on early cars said lighter mirrors. George B and Elon have both promised them, George in writing. It is now a year later and the hole they are in is getting bigger as TM continues to deliver cars without items they promised.

TM has updated and upgraded many things on my low-vin car and I don't particularly have an issue with the visors, but it matters for some people. Honda Civics have freaking lighted mirrors. The wiring is there and it is just a matter of execution at TM. Saying they have bigger priorities is just stupid - there is no more important priority than keeping your word to an early adopter existing customer, even if it means slipping on the next model. They aren't doing it so far on this issue.

What feature IS important to you, and how would you feel if it was promised (at time of purchase) but not delivered?

I think the point is TM didn't follow through on their commitments, not what feature is important to whom.
(or is it "who", where's Brian H?)
For example, maybe you would accept delivery of a car with the back seat missing because you don't need it. Can we assume you'd still want the seat, or compensation if TM decided not to deliver it?

For those of you who did not check the link above, here is what George Blankenship, Vice President, Sales & Ownership Experience at TM wrote in response to a customer question 0n September 6, 2012, now 14 months ago. I bought my car based on this assertion and many other promises, most of which have been kept. My car (#4061) has been nearly rebuilt from the ground up under warranty at this point, and I am a happy customer. I don't care about the lighted visors. But based on the following, TM has a credibility problem.

Lighted Sun Visors: What is the expected date to be finalized?

Work has progressed well. We are working now with suppliers to finalize timing. It is still several months away from being delivered with the car, but is an item that all cars currently being delivered will have easily retrofit. We are keeping track of all cars without them and will install them as soon as received.

Have you noticed how logic and facts almost always seem to kill a thread?
(oh, wait, here comes Brian H ;)

Well @PD, if we are going to talk about disgusting behavior, then accusing TM execs of lying without any evidence otherwise falls into that category. As you have said, TM has eventually come through on most things--they are an imperfect company and many things (the center console leaps to mind) seem to take longer than they should--but hey, I am not running a startup car company, so I am actually not sure what is a reasonable timeframe or what is actually entailed in making changed to the interior.

If TM starts shipping lighted visors and refuses to retrofit them fine, have the hissy fit, but I don't see the sense in demanding a retrofit for something that does not exist. Nor do I think it makes a whole of sense to ask for one nonexistent item (center console) in compensation for not getting another nonexistent time (lighted visors).


"said lighter mirrors" Why would you want lighters in your mirrors? ;p

"whom" is correct. Object of the preposition "to". Would you say, "to I"? Sounds like Miss Piggy. ;)

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