I thought about posting this in the FAQ post but really wanted to hear what other customers think about this situation as well as Tesla.
I placed an order for a Model S early this year when I went into the showroom and had a good look at the lower assembly. My background really let me appreciate the simplicity and elegance of the approach taken on the Model S. When I placed the order, I had two questions that the representative assured me she would get answered. They were "Is the battery warranty pro-rated or outright?" and "Can the dealership handle a courtesy trade if I bring the buyer for my car with me when I close?".
I eventually got an answer on the battery warranty and believe it to be an outright warranty. If it breaks in eight years, Tesla will make it right allowing for normal wear and tear of course. If anyone has heard different please let me know.
Getting an answer on the second question was like pulling teeth. I finally called the representative today and said I finalized my order and really need a response. His response was no with some wording about being a limited dealer. I suspect this has something to do with the "retail outlet" and franchise issues the company is facing. I then asked if I could bring a dealer buddy with me and have Tesla provide him with the MSO and then he could do the paperwork for the courtesy trade. I was told Tesla had to deliver the car to me.
My Model S is going to bump a MY10 535i so we are not talking a ton of cash here for the trade in sales tax credit. At the same time, I'm not one to flush $2,000 for no good reason.
Tesla, what is the story behind being unwilling to perform a courtesy trade for your customers? Your stores will literally not even see the trade and it will be delivered with Florida's standard no warranty of any sort type language. You must hold a Florida Dealer's License to retail cars in the state so you already have standing to perform the transaction.
Anyone else running into this issue in Florida or any other state?
On a personal note, our judiciary needs to step up to the plate here. Franchise protection was designed to protect franchisees from unfair competition from factory owned stores. There are no Tesla franchises thus no one has standing to bring an action. The idea that BMW or any other make is trying to use these laws to stifle innovation and competition is ludicrous and our judiciary should point this out as they summarily dismiss the actions. Just my 2 cents worth.
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