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wrong car delivered

Very disappointed. Friends, family and 4 folks with Model S reservations all watched with excitement as my car came off the truck today in Atlanta. First I noticed the wrong wheels, then the wrong interior, then, oh my - wrong VIN! My VIN is 3126. This car's VIN was 3162. The truck driver said 3 people are involved in checking the VIN when it's loaded on the truck. He's the last one and so also made the mistake. He said one of the TESLA guys job is to do nothing but check VINs. wow... It's Sunday and so it took a few calls, but I finally got through to someone at Tesla who is trying to find my car. I've hardly slept for days and have a Tesla party scheduled at my house this afternoon. What a bummer! If your car is VIN 3162, your car in in Atlanta.

I ordered a regular production model S. If they delivered a performance model S to me by mistake, I would keep it!

@RobS, initially I thought you were joking. But, I feel your disappointment. Bummer, bummer, bummer.

@RobS and, I hope Tesla will add a personal note of apology and some goodies (like a T Shirt or a water bottle) as a thanks for bearing with the mishap. I hope things are much smoother from here.

@Velo1, you are uninviting your wife? Seriously?

I can't believe three people didn't get it right. May be their source (the print out perhaps) was wrong and that is why all of them got it wrong. If this is the case, Tesla has bigger problems.

~ Prash.

It is really easy to read what you are expecting, especially when it is similar, rather than what is actually there.

RobS-when I talked to Tesla they stated that VIN 3126 was in Nevada ("my car" which is actually your car).

Cattledog-get your car? where in san antonio do you live?

Sorry for your troubles, but it will be a "story for the ages"!!! My VIN is 2949 and, despite paying for the car on 12/28 and sitting in a lot an hour away (so I am told), I still don't have it...maybe someone else does??? :) Hang in there!


There's only about two of us MS reservationists in Louisiana (as far as I know), and neither of us has gotten a car yet (we promise!). ;-D

Had you had the same taste in cars, Rob would be driving kjayaram's car and kjayaram would be driving Rob's car and no one would have ever noticed the difference, until of course the DMV catches the mistake. :))

I related this unfortunate tale to one of my friends, and I thought his reply was spot on:

"I can't believe they're not using a barcode scanner."

@parsh - no, not really. The wife can make it up to me by paying for dinner.

@Big Tex - wow, you made my day. My wife and I are laughing out loud!! Thanks to everyone for your good cheer.

@prash.saka - I have to say that I wrote to my DS and said that to make it up to me I would like a note address to me saying "Enjoy your model S" - signed by Elon. He was silent on that request. Really - there are a fair number of mishaps that we all are accepting as part of being early adopters. It would be a mighty nice gesture on Elon's part to spend a few hours writing a short note like that to those that have had subpar experiences. I, for one, would frame it. After all, the reason I'm getting this car is that I believe if anyone can make a difference in reducing CO2 emissions, it's Elon Musk. Bottom line, I'm investing in Elon's vision and getting a fine toy in return.

To all - they tell me my car never left the factory. It should be loaded on a truck today and I should get it next week.

It reminds me of a New Yorker cartoon years ago: A ship has crashed on the rocks, the captain looking up, shaking his fist at a completely dark lighthouse. The guy in the lighthouse yells down to the captain, "What? You never made a mistake?"

RobS-vin 3162 was delivered to San Antonio today. Driving rainstorm but we r happy. Driver shared your disappointment. Still feel bd for you. Hopefully yours is on the way.

Sorry, but I just have to vent. After waiting all week for delivery "take 2", which was supposed to take place today, I found out that my car is on a truck that has had mechanical problems. For the last 24 hours the truck has been stuck somewhere 12 hours away going nowhere. I'm guess I'm waiting - yes impatiently -a few more days. Ironically 2 other cars were delivered in ATL today - one less than 3 miles from my house. - so glad you're enjoying your car!

Hang in there RobS! As a 60kwh guy, I know how painful waiting can be.


Murphy's law seems to have it in for you RobS -.-
Hang in there.

The truck with my car on it has been broken down now for 4 days. Where's the leadership that was supposed to make the delivery experience something special? Come on George, find a way to take care of problems like this!

If the damn truck has been broken down for 4 days, use another truck. How hard is it to use another truck?

~ Prash.

Hmmm... Update my delivery checklist.

#1 - Check VIN

#2 - If VIN different from mine, check car package/options

#3 - If better than mine, quietly drive away ....

Sorry for your hassle.

@prash.saka - depending on the nature of the malfunction, it might not be that easy. My car was delivered in a double-decker covered trailer. It didn't use ramps to get the cars off, but rather a lift. If the lift isn't working, then it would be very hard to get the car off the truck.

End of this thread. My car was delivered today. It's amazing, as we all know. It did take 5 days for them to fix the lift. I'm not sure how much of those 5 days was time on task, but I'm finally relaxed and enjoying my MS!

Congrats Rob!!! Long wait finally over.

Congrats Rob! I know you must be extremely relieved to have this ordeal over with.

@RobS -- woohoo, finally. How was the charge level after it sat (presumably unplugged) all that time on the truck?

I'm sure that gave you a lift! Keep on truckin'.


My delivery snafus were far less than yours, way to hang in there. And yes, about 30 seconds after I started driving, it was like, "What delivery snafus?"

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