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Service plan

It's strange that Tesla never offered or discussed with me the option of paying for service plans at time of delivery or since (almost 4 weeks now). I was expecting to receive info or a contract by mail. What I know of the service plans is from old news articles. I just went to the Tesla website and was surprised to discover this sentence:
"Four year plans must be purchased within 30 days of your Tesla delivery and are not available for Roadsters." If I hadn't read this just now, I probably would have missed this window. Is this common knowledge? Am I the only owner that wasn't aware of this 30 day window? I sure will be calling my service ctr tomorrow.

The window doesn't start until they make the plans available for purchase, which they have not yet done. Sit tight.

Me too. I was waiting to get contacted, and didn't realize the service plans had been spelled out on the web page yet. I sent in two emails today to Tesla about this, will be interesting to see what I get back.

How do you know the plans aren't available yet? The web site seems to imply they are available...

Communication both with Tesla and here with owners.

See also:

http://www.teslamotors.com/forum/forums/how-and-when-will-i-be-able-order-prepaid-fouryear-model-s-service-plan

That promised email has not gone out yet. Have no fear, Tesla will not miss an opportunity to part you with your money :)

I love my car now that I have had it a few weeks but the MANDATORY service plan that cost $600 to $1,200 per year depending on how much you drive really bothers me. My other cars cost maybe $300 per year for maintenance, oil, wipers, brakes, air filters and such.
Maybe I'm the only one that it bothers but this is the one thing that I'm embarrassed to tell people about.

Jdpilot, this has been discussed to death here and at TMC. Make your displeasure known to ownership@teslamotors.com.

But in the meantime, you get the servicing as needed free, except for the 12.5K/annual, I believe.

And I believe the annual service fee will be reimbursed once the service plan becomes available and is purchased.

Just got an email from Tesla today about the Pre-Paid service contract. Must purchase by April 31, 2013.

My question you guy or to Tesla is Does it include a loaner Model S while our car is being service for the day?

Tesla Service includes everything needed to keep your Model S in great condition, including an annual inspection, replacements parts like brake pads and windshield wipers, 24-hour roadside assistance, and software updates.

There are two ways to pay for Tesla Service: at time of inspection (annually), or pre-purchase today and save up to $1,000. Adding the optional Tesla Ranger Service, technicians who come to your home or office, makes maintaining your Model S even easier.

Pre-paid service plans will be available for purchase up to 30 days after you have taken delivery. Because you've already taken delivery, we've extended that deadline to April 30th.

PRE-PAID PLANS

Annual
Tesla Service for one year or 12,500 miles, whichever comes first Ranger Service optional for $100 per visit

$600 at annual inspection

4-Year Plan
Tesla Service for four years
Up to 50,000 miles
Tesla Ranger service optional for $100 per visit

$1,900 pre-paid

4-Year Anywhere Plan
Tesla Service for four years
Up to 50,000 miles
Unlimited Tesla Ranger service

$2,400 pre-paid

4-Year Plan + 4-Year Extension
Tesla Service for eight years
Up to 100,000 miles
Tesla Ranger service optional for $100 per visit

$3,800 pre-paid

4-Year Anywhere Plan + 4-Year Extension
Tesla Service for eight years
Up to 100,000 miles
Unlimited Tesla Ranger service

$4,800 pre-paid

Pre-paid service plans are not available in Connecticut, Florida, New Mexico, and Oklahoma. Four year extension plans are only available in combination with an initial four year service plan at this time. Extension plans may be available for individual purchase in the future. Availability, duration, and pricing subject to change.

EXTENDED SERVICE AGREEMENTS
Also available is our Tesla Extended Service Agreement, which covers the repair or replacement of certain Model S parts after your warranty's expiration.

Extended Service Agreement
Coverage lasts for four years or 50,000 miles (whichever comes first) and begins on the date your warranty expires.

$2,400

Extended Service Agreements are not available in Connecticut, Florida, New Mexico, Oklahoma, and Washington.

Tesla Motors | 3500 Deer Creek Road | Palo Alto, CA 94304
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Curious.. if we're paying for service plans, which seem to cover most service - what does warranty cover aside from battery failure?

>>My question you guy or to Tesla is Does it include a loaner Model S while our car is being service for the day?

Doubtful Tesla will use Tesla loaners while they have many waiting customers. Maybe once they've caught up more with deliveries.

Just got this email from Tesla

Hi Vince,

A loaner vehicle will be provided to you if your scheduled maintenance is being performed at a Tesla Authorized Service Center and Tesla estimates that it will take over four hours to complete. A loaner vehicle will not be provided for Tesla Ranger service.

Thank you!

Brent Stutler | Ownership Experience Advocate

3500 Deer Creek Rd. | Palo ALto, CA 94304

bstutler@teslamotors.com | 877.79.TESLA | p 650.681.6574

P Please consider the environment before printing this email.

Vince don't assume loaner = Tesla...

They do give you a loaner but it's an Enterprise...

What happens if you refuse to get it?

You walk :P

@ Tran2Tran

Can't find April 31 on my calendar. Do you mean April 30th?

"Thirty days has September, April, June and November..." Couldn't resist :)

April 31 is April Fools' Day Redux.

@Andrew18

While it is not entirely clear. You may be voiding portions or all of your warranty if you do not get the service plan.

I've certainly considered skipping the service, it just doesn't seem to be worth anything unless it voids your warranty. Does anyone have a list of what they actually do in this annual service?

Note, George B has said definitively that skipping the service voids the warranty. Why I say that it is not exactly clear is that that may or may not be legal for them to do.

This is what George B had to say about what was included:

Here is what is covered for 4 years or 50,000 miles as long as you do Annual or 12,500 mile Inspections:

ROADSIDE ASSISTANCE
- INCLUDED: 4 years or 50,000 miles, 24/7.

TOWING:
- INCLUDED: If your car has a breakdown and cannot be driven, we pay for towing, up to 50 miles, to a Tesla Service Center, your home, or some other secure place. We will then assess your car to determine the best way to repair it.
- INCLUDED: If your car is towed to somewhere other than a Tesla Service Center, we will determine if we think the issue can be fixed by a Tesla Ranger. If the answer is yes, we will dispatch a Tesla Ranger to fix your car, and there will be no charge for this Ranger visit.
- INCLUDED: If your car is towed to somewhere other than a Tesla Service Center, and we determine it cannot be fixed by a Tesla Ranger, we will transport your car to a place where it can be serviced and return it to you at no additional charge, regardless of how far away you live from the Tesla Service Center.

WEAR AND TEAR PARTS
- INCLUDED: Everything except tires. Joost already identified things like wiper blades and brake pads. These are covered. There were lots of questions about things like headlights, taillights, and other things that people traditionally expect to wear out or perhaps burn out during a 4-year period. All these things are covered. Basically, everything is covered, except tires, as long as you let us do Inspections as scheduled.

LOANER CAR
- INCLUDED: If your service is estimated to take over four hours, and is being done at one of our Tesla Service Centers, we provide a Loaner Car at no additional charge. A Loaner Car is not provided for Tesla Ranger Service.

WHEEL ALIGNMENT
- INCLUDED: This needs to be done at a Tesla Service Center (not by a Ranger). If you have your Annual or 12,500 mile Inspection done at a Tesla Service Center, we will include wheel alignment at no charge. If you have your Annual or 12,500 mile Inspection done by a Tesla Ranger, we cannot do alignment service at that time, but the next time you are near a Tesla Service Center, just let us know in advance, and we will do an alignment for you at that time at no additional charge.

TIRE ROTATION
- INCLUDED: Tire rotation is provided at no additional charge, but must also be done at a Tesla Service Center. This is just like wheel alignment, if you have a Ranger do your Annual or 12,500 mile Inspection, just let us know ahead of time and we’ll do tire rotation when you have a chance to stop by one of our service centers. And there will be no charge.

SOFTWARE UPDATES
- INCLUDED: Not much to say here… Software updates done at a Service Center and/or remotely are included. There were several questions about getting software updates if you don’t purchase a connectivity plan. Yes, you will still get software updates if you do not purchase a connectivity plan.

SUMMARY
I think this is a very comprehensive plan. As long as you let us check out your car annually or every 12,500 miles, there’s not much else to cover…except tires. And we’ll even align and rotate them at no additional charge!

Thanks for finding that for me.

I guess I'm more interested in what they are inspecting. Pretty hard to justify the price for wiper blades and rotated tires. Do they test the battery? Inverter? Read diagnostics?

Here are my thoughts. If you get the prepaid 4-year plan, it works out to $475 a year. Cost of alignment and wheel rotation is (my guess) roughly $150. Roadside service plans are usually around $50-75 a year, but considering most ICEs need either gas or a battery jump, it's possible that the bulk of these calls will be for dead batteries. So then it ends up one is paying around $250 extra for keeping the warranty valid and for small replacement parts and an annual inspection. Not a great deal, but not a horrible one either.

@ PaceyWhitter - thanks for the post!

New question: what then is covered in the extension period (years 5-8) if you purchase the "4-Year Extension" but NOT the Extended Service Agreement?

George said "Basically, everything is covered, except tires, as long as you let us do Inspections as scheduled" but perhaps this statement does not apply to the "4-year extension"?

Confused...

I have to be reading the wrong 4 year service plan. I have read the 8 page document over and over and I see nothing about Towing. The replacement of wear and tear parts appears to be at the regularly scheduled maintenance inspections (section A 3rd paragraph). The details that GB gave out might be true but I can't find it in writing other than his message.

Roadside assistance is mentioned in the service section of this site along with parts replacement but there are no details.
http://www.teslamotors.com/service#/service-plans

I am sure I am missing it somewhere.

I am purchasing the 4 year plan.

@pilotSteve - I assume for the extended warranty to be valid, you would still have to have regularly scheduled maintenance. Just like your initial warranty is valid if you don't buy the prepaid maintenance plan and instead pay $600 each visit.

Both federal and state warranty laws would make it pretty difficult to void a warranty without a clear statement in the terms and conditions. What George Blankenship said in a blog post cannot supersede what is stated in the warranty itself. So I think it highly unlikely that, by itself, a mere failure to have the car inspected would void the entire warranty. More likely, the warranty would be read to exclude any condition that could have been prevented, had a timely inspection been had. For me, that's reason enough to have the annual inspection. And once I'm paying for the annual inspection, it's a no-brainer to get the service plan.

I spoke with someone at Tesla (Service) today. She said:

Wheel and tire warranty is for 4 years unlimited mileage.

The 1900/2400 and 3800/4800 plans are maintenance plans (sort of like BMW's plans which are "included" with a new car and can be bought for extended period beyond new warranty). They cover all repairs except tires for 4 years/50k miles or 8 years/100k miles, respectively.

The extended service agreement is separate and is just that, an extended warranty.


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