Facts

ORDERING

• The first step in the Tesla ownership experience is designing your vehicle. Shortly after designing a vehicle, customers are invited to place a deposit. Once the deposit is received, customers have two weeks to change their design before the design is locked and our production team begins sourcing parts.
• Deposits are fully refundable and payments vary by country: $2,500 USD and $2,500 CAD.
• Tesla vehicles are designed and built to meet the unique requirements of each market which may result in physical differences from country to country as required by law. Customers should order Model S in the market they intend to register and drive their vehicle. Exporting cars into different markets is not supported by Tesla Motors.
• The current time between order and delivery for a Model S is as follows: 3 months for 60 kWh and 85 kWh; 2 months for Performance 85 kWh.

PRODUCTION

• Model S is designed and built in California, USA.
• Approximately 20,000 cars will be produced in 2013.
• North American deliveries began in 2012.
• Delivery dates are approximated during the final production stages and customers are notified via email at one month and two weeks from delivery.

OWNERSHIP

• Tesla offers two options for service: bring your Model S to one of our Tesla Service Centers, or a Tesla Ranger will come to you for an added fee.
• Owning a Model S is different from gasoline powered vehicles. There’s no gas required and service is minimal. The annual service fee covers an annual inspection, replacement parts like brake pads and windshield wipers, 24 hour roadside assistance, system monitoring, remote diagnostics, software updates, and new features sent through the 17” touchscreen.
• Compared to a vehicle like the BMW 535i, Model S will save its owners approximately $8,000 over five years in fuel costs alone.
• VIN (vehicle identification number) is a unique identifier assigned to each car. Owners can access their VIN number in My Tesla. Prior to delivery, VINs are shown in the delivery dashboard and are available by email or by calling our Customer Experience Team (877) 798-3752.
• Model S rarely needs new brake pads because it is equipped with regenerative braking, which uses the driver inverter to slow the car while recapturing energy.

BATTERY

• Tesla uses automotive-grade, Lithium-ion battery technology. These batteries do not suffer from “memory effect.”
• Tesla offers two batteries, each with a different energy capacity and range. Energy storage is denoted by kilowatt hours (kWh) and are as follows for our batteries: 60 kWh and 85 kWh. Travelling at a constant speed of 55 mph, these kWh figures translate to 206 and 265 miles of range per the EPA five-cycle test. Learn more about range.
• As energy storage capacity increases, so does the total power. This results in quicker acceleration.
• While technically possible to upgrade to a larger battery, we recommend configuring your Model S with the battery that meets both your present and future needs.
• Battery lifetime is affected by both age and the total amount of energy it delivers over time. The Tesla battery is optimized for nightly charging. Frequently charging to the standard charge level (approximately 90%) enhances the longevity of your battery.
• The Model S battery will not lose a significant amount of charge when parked for long periods of time. For example, Model S owners can park at the airport without plugging in.
• Accessory use does not have a dramatic impact on driving range. Range fluctuates based on vehicle speed, driving style, and road conditions. Holding these factors constant, using higher consumption accessories like climate control will reduce range approximately five to ten percent. Learn more about range.
• Model S is designed to regenerate charge when decelerating or driving downhill.
• A Battery Replacement Option will be available for purchase soon. The option allows you to pre-purchase a new battery to be installed after eight years for a fixed price: $10,000 for 60 kWh batteries and $12,000 for 85 kWh batteries.