Fora

WORDT DEEL VAN DE COMMUNITY
REGISTREERINLOGGEN

Body Shop before delivery.

I just received a call that my sig performance was going to be delivered this Saturday. Super excited UNTIL I got another call saying they found scratches on the bottom of the right bumper and the car will need to go to the bodyshop to be repaired! I ordered the paint armor so the scratches had to be pretty bad. I asked my DS to send me a photo.

Here's the thing. For the money I am paying, I really do not want a new car that has been to the body shop before it has been delivered to me! The bigger issue is my wife - who has been very supportive of the purchase - says she wants a different car than that one! She doesn't want to pay for a new car that has had body work.

What do you think?

I am a huge Tesla fan but this is very dis-appointing.I know its not there fault but still....

FYI--

I had to wait 45 extra minutes the day i picked up my car because they were swapping out the driver's side door handle. Guess where they got the extra: another car, being delivered in a couple of days. So they gave me someone else's door handle while they were waiting for replacement door handles to come from the factory. Should they have told car #2 "hey, this isn't the original door handle installed from the factory, do you want a whole new car?" i don't think so. #2 got their car, i got mine and both have working door handles.

That said, the cover up on this does stink. i would imagine this all comes down to the shop manager, who would appear to be a weak link in the Tesla chain.

Fortunately, this is coming out in the open with the early adopters, like us, who are makeing sure that TM hears about theses customer service issues. Like many of you, I've had new car "issues" but do agree with the majority, that this needed to come out so that TM can prevent these types of occurrances once they go into full production mode. I don't feel this is indicative of TM's customer service culture but it is good for you to hold them accountable and demand an explanation and resolution.

While I agree it's good you looked very hard at this incident, I don't think you were lied too. I'm more inclined to believe your DS was given some bad information about what had been done & what needed to be done to your car. Maybe whoever dinged it was trying to save face, and underplayed things, I dunno. IMHO your DS should have asked for pics so they'd be able to share them with you and be better informed about what would have needed fixing, but I'm OCD :P

I do know this: they know there's a problem, and they're hustling to fix it. Tesla is made up of people, and people will screw up on occasion. So far they aren't doing horrible at it, and provided they don't make the same mistake again, it should be ok.

While on the subject of scratches and damage, avoid parking your new Model S improperly. The rear hatch swings out and requires adequate clearance. Do not assume it will clear the closed garage door, especially if a raised panel door has a steel strut in the center. Raise the hatch manually to check the distance when determining the correct garage parking position.

From @frednorris100 | November 16, 2012

Wah, Wah, Wah. Until you take ownership of the car it is still "new". Bodywork, replace parts are all part of the deal when a car comes into a lot. They will replace the parts and paint as needed. Not any different than if it had happened at the factory. They would have sent it back for repair. Quit your whining.

I couldn't disagree more.

For most repairs both metal and plastic body panels are REPAIRED not REPLACED these days. Sometimes heat is applied to plastic parts and sometimes metal parts are drilled to pull them out. In both cases a hardening resin is applied, cured and sanded. The base color is sprayed locally and blended in with the rest of the panel and the clear is usually applied to the entire panel.

My point is that neither a repaired plastic or metal panel is the anywhere the same as FROM THE FACTORY. This is not like replacing a door handle. Sure a good body shop can make it look pretty good, but the rust prevention paint layers and treatments have been forever compromised. And that's assuming the resulting repair is expertly done, which is probably a 50-50 crap shoot.

Yeah this happens all the time, and you know what, THEY DON'T TELL YOU. I have first-hand experience with this, and I demanded a new car and they gave it to me.

This poor guy paid over $100K for his Model S. He deserves a NEW car, whether he was lied to or not. You guys that are giving him crap - let me come over and take a hammer to a door on your new Model S. I'll get it repaired at my expense - it will be as good as new, I promise.

I would, at all, equate swapping a door handle with someone rear-ending the car in the factory parking lot. For the former, no harm no foul. For the latter, build me a new car.

@Vawlkus "IMHO your DS should have asked for pics so they'd be able to share them with you and be better informed about what would have needed fixing, but I'm OCD :P"

No, I think this is exactly right. In a system where anyone on the production line can press a button to stop it to correct a problem, a DS should be able to see a problem with a car and reject it before the customer ever sees it. Also, mistakes happen. People should be careful with the cars, of course, but one mistake damaging a car should not be something that instantly gets someone fired. If that is your corporate culture, then it leads to exactly this type of situation (e.g. someone feeling that they will surely be fired, so they will attempt to cover it up instead).

@lgagliardi Bummer this happened to you, but hopefully Tesla will resolve the situation to your satisfaction. I'm wondering how this would be different if you were in Texas. Technically you would own the car from the time the paperwork clears and the car is loaded on the third-party shipper. I'm guessing the insurance on the third-party shipper would have to cover the damage and hopefully Tesla would make some accommodation as well given they picked the shipper. Good luck!

@Docrob +1

@CraigT

I always think of Watergate as an example of both incompetence and malice.

That being said, there may be the possibility that there were no lies involved in this situation. Whoever told you the car had already been shipped may have simply been too lazy to go look with his/her own eyeballs.

@stephen.pace

People should be careful with the cars, of course, but one mistake damaging a car should not be something that instantly gets someone fired. If that is your corporate culture, then it leads to exactly this type of situation (e.g. someone feeling that they will surely be fired, so they will attempt to cover it up instead)

Agreed. But firing for covering up mistakes is entirely different than firing for making mistakes. The former policy is a good one, the latter bad in my experience.

Personally, I feel for lgagliardi.

If this had happened to me, I’m not sure what I would have done in his/her place. However, having the luxury of distance I would say this.

If this is standard procedure to fix a problem like this in this way for “normal dealerships” that’s fine… for a normal car.

But in this case, I’d say that it doesn’t apply. This is a Tesla. Each car is custom built. This isn’t a car that just comes off the line in bezilion copies of the same configuration on a daily basis. Each car is basically unique; unique to the taste of the original buyer.

If the car is delivered damaged in any way, then it is devalued. This is unavoidable. It can’t just be replaced by the next one that comes off the delivery truck.

If the fix is minor, that’s one thing. But if it requires more extensive work (part replacements, paint matching, etc…)
I fear that Igagliardi’s position is very well taken. I’d request a new car or a major discount. The first requires a major delay in gratification, the other is compensation.

The ball in her/his court now; fFor me, I'd pick the delayed gratification only because it would hang over me and dampen my enthusiasm.

--- Cherif

Brian H

"[...]

Heads should roll ... "Pour decourager les autres."

--- Cherif

Nope. Google the phrase. It's a famous quote.

[...]"

Well, I guess that it all depends on your point of view and context.

I was looking at the statement from the position that he/she should pursue his/her interest so as to DIScourage wrong doers from getting away with bad service.

I'd failed to see the other way of looking at it (which supports the original version); so as to encourage those wronged to stand up for themselves.

Neither postion is mutually exlusive and we are saying the same thing... basically.

My apologies for being nitpicky.

--- Cherif

Sorry to say this but auto factories and dealerships suffer mishaps and fix them. If it happened at the factory they don't tell the dealer. If it happened at the dealership, they don't tell the customer.

They should have told you everything or nothing at all. I think you are over reacting on the bumper and 100% correct on the rear fender. Personally, I am in the "tell me the truth, the whole truth, and nothing but the truth" camp.

@Getting Amped

Tesla bodies are aluminum not steel. Aluminum doesn't "rust"!
The repair of a small scratch isn't going to impact the value of a vehicle. The repair of a major dent might but it doesn't sound like even the author knows at this point whether the dent is the size of a pin-head or a football. If there is a major dent in an aluminum panel then usually it gets replaced as you can't simply drill and bang it out.

@CraigT - you make a good point. If they replace it how do they weld it back on? I thought welding aluminum was somewhat difficult but I really don't know.

Anyway, the fact that dealer repairs are made to "new" cars all the time, and the buyer is NEVER told, tells me the car has been devalued all the same, even if it's just in the buyer's mind (which matters IMHO).

Had a friend of mine purchase a "brand new" $64k Ford F250 Powerstroke Diesel, after about a year there were some warranty issues with the emissions system. when the servicing dealer pulled up the warranty history it was discovered that the truck had had a complete engine replacement @ approx 140 miles (was a dealer trade and was driven from dealer that took delivery from ford to selling dealer location) Truck was sold as new as it had never been titled prior to him buying it @ approx. 160 miles on the clock.

This DOES happen and my friend was never told of this at the time of purchase however no laws were broken and he still owns / drives the truck. Is it right? probably not, but it does happen. Had you not been told of the mishap you would doubtless have never known and be happily motoring as we speak.

Looks like the DS will never be Secretary of State!

The dent is about the sixe of a baseball. I feel getting amped soon hit it right on the head. For all those of you who think it is no big deal, I am going to run my old Honda into your new model s, then I will fix if for you AND I want you to be just as happy with your car as if it did not happen.

Bottom line is they should have just been truthful. All the arguments about cars coming from the factory have scatches etc.. I understand that BUT this car was hit by another car!!!!!!!

I am still waiting to hear but I tell you all, its not a matter of the DS not getting out of her chair and not looking - they definitely tried to cover up the accident took place - 100% wrong!

@lgagliardi - I agree that you should get a new car, but IMHO if you go on a witch hunt you might win the battle and lose the war. I say put your energy towards getting a replacement Model S. Sorry this happened to you!

lgagliardi is 100% in the right. I don't care what the 'OTHER' guys do. Tesla, Elon, is pushing this whole "we are different" thing. I am very surprised and dismayed to hear this report. At first it didn't seem to bad but it does sound like lgagliardi would have been duped if he/she had not stayed on it. That's not right.

Think about it. Elon was personally inspecting vehicles because he was such a perfectionist. Picture Elon inspecting this car at the factory and having it sent back because he found a 3mil error somewhere. Then while he happened to be in Chicago for some business meeting he discovers the car in this condition. I think I would have heard him yelling at everyone involved all the way down here in St. Louis.

When lgagliardi gets his new (replacement) Model S I would advice the next reservation holder in line who has the same configuration as him to pay VERY close attention to the state of his/her car upon delivery !
Economically the original car isn't anywhere near totalled so there is no good reason for Tesla to scrap the car instead of selling it to the next in line.

Well, idealy it becomes a test drive or display model.

@Sudre_

You make a very good point about Tesla trying to be different. I am interested in thoughts on what people think Tesla should do though in the case where a car has a dent or scratch from shipping. Do they tell everyone that they fixed the car and offer a discount or replacement? Or is it just telling people up front everything that was wrong with their vehicle for full disclosure?

Ultimately if we want to complain about a process then there should be a suggestion on how to fix it. My guess is that 15-20% of cars will get some cosmetic damage in shipping so using them all as demos isn't viable.

Uhh. Lgag. Not sure you can equate ramming my private vehicle intentionally to what happened here. This was an accident. A mistake. It isn't a bumperfendergate. They told you more than any other car dealer would.

I understand you are unhappy. I would be unhappy. I hope the right tthing is done and the you can post a good conclusion to this post. I would recommend you email George B and be polite when you do it.

Just curious, but how much of a discount would satisfy you for a repaired baseball size dent and some scratches? $2000, $5000, more??

@craigt

Ebay seems to be a great place to sell Tesla cars.

I wonder if any of this is covered in the final MVPA or otherwise.

If the damage was a scratch on mine, I would want a repair and a repair guarantee. And to be told of course.

@walla2

eBay is a good place to LIST Tesla's :-) Thanks for the suggestion though.

Not sure if a baseball sized dent would upset me that much. And I struggle with lgagliardi's certainty that a cover up is involved vs. simple laziness. I'd probably be happy if they fixed it and gave me a couple tee shirts or something.

People cover things up all the time, that is what makes the biggest scandals. We are all counting on everyone at Tesla for integrity. Tesla's awesome leader hopefully spawns that culture.

Sorry, slightly off topic. When I worked at a auto dealership dents, scratches happen-regularly. Our benevolent dictator (the General Manager) had a simple rule. If you damage a car, tell me or your sales manager. They would fix the damage. However, if they found out you damaged a car and did not report it … can you say pink slip!

If I was a betting man, I would wager that more than a few of the 800-900 Sigs manufactured have visited a body shop and the customer was probably none the wiser. Test Question. Has any Sig owner been advised that his/her car was damaged or repaired prior to delivery?

CherifB | November 16, 2012
.
Brian H

"[...]
.
Heads should roll ... "Pour decourager les autres."
.
--- Cherif
.
Nope. Google the phrase. It's a famous quote.
...
I was looking at the statement from the position that he/she should pursue his/her interest so as to DIScourage wrong doers from getting away with bad service.
.
I'd failed to see the other way of looking at it (which supports the original version); so as to encourage those wronged to stand up for themselves.
.
Neither postion is mutually exlusive and we are saying the same thing... basically.
.
My apologies for being nitpicky.

--- Cherif
Actually your first interpretation was right. It's from Candide and referred to a purported British Navy habit of hanging an admiral or two from time to time. To keep the others from getting sloppy.
That's the original sense, anyhow, and the one I intended.

Sorry, blew the tags. Everything down to "Actually" in italics.


X Deutschland Site Besuchen