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Roadside Service Sadness

So, I go out to my car (parked on the street in LA in a time restricted area) on the screen I have the message that the vehicle can not be operated, it is disabled because of a faulty 12 volt battery (which was replaced less than 6 months ago) I call Tesla roadside service and they tell me that someone will pick up the car and that they will call Uber if I need a ride home. Where does that leave me in the morning? How do I get to to my appointments?

Getting tired of this cycle. I shouldn't have to keep an extra ICE vehicle around to compensate for down time with my S. Sure these are not "engine" problems but this thing is in the shop more than a 10 year old Range Rover. Make it stop or buy it back. I'm not kidding. I have loved this car for 20K miles but good looks and great driving dynamics mean nothing when your driving a 2009 Honda because your Tesla is broken again. Enough Said!

That is unfortunate! ... i think Tesla should give you a loaner during your downtime for recurring problem not fixed right.

@jinglehyme I'm sorry for your frustration. Which service center are you using, because this is the first I've heard of Tesla not providing a loaner for this kind of problem?

I would definitely go above the service manager's head to the regional service manager and get some satisfaction.

Let us know how it works out.

Sorry to hear your frustration boiling over. I also get the feeling you just want reliability to be perfectly happy.

Although it shouldn't be necessary I carry a booster battery pack in the back (inherited from the ice). When I heard of the 12volt issues I decided that I could cover this issue as well as have a ice car jump for someone I cared to help. It is quite easy to jump the Tesla to get it going (according to this forum) but haven't had the problem yet myself.

I do expect service do get it right so keep the pressure on and try to stay cool. Anger is Not good the blood pressure.

Sell it, you have a lemon.

Sorry to hear this but that is life. The 12 volt battery can fail when TSLA goes up if you're shorting the stock.

It is interesting that Tesla did not contact you for a pre-emptive 12V change out. I've had Tesla call me and and tell me that my 12V needed replacing. I have Ranger Service so they came to my house and swapped it out in my garage. I wasn't even having issues with it.

My latest battery has lasted much longer than any other I have had. They have changed how it charges and changed to a different type of battery.

@ jinglehyme,

I've followed your trials and tribulations since you took delivery of your car in December of 2012. You seem to have had your share of issues. Was it after service hours that this occurred, hence the taxi ride home? Did Tesla offer you a loaner the next day?

Seems like the 2012 deliveries were especially prone to the 12v issue, but it should not have recurred if you had it replaced only 6 months ago. I took delivery of my P85 in August of 2013 and have not had any 12v issues or proactive replacements in the 10 months I've had the car. Some who have had recurring 12v issues ended up having their traction battery replaced.

Have you escalated your issues to the regional service manager? Have you tried contacting Jerome Guillen?

DITTO ON 12 VOLT REPLACEMENT--

Having no problem with it but at regular 6,000 mile service by Ranger
in my driveway, they changed the battery too.

If you get towed after hours it's obviously difficult to set up a car. The time I was towed for a flat my car was ready the next day so I just got a ride to pick it up. I suspect if one does not have a car and really needs one you could rent one and bill it back to Tesla. Not sure if anyone here has had that experience.

Ok, so Tesla did come through, with a better than expected result. But it wasn't fun to think of getting a ride home from Uber. I was offered a car in the morning, but not a loaner. Just an Enterprise tin can with the hassle of dealing with Enterprise (they pretty much suck). I choose to be be EV-less for the day. And drove the forementioned Honda.

The 12 volt battery had been replaced before. This time, they replaced the 85w high voltage battery - that's right the primary battery. Hmmmmm. And they did it on a Sunday. That's pretty cool.

Remember, at the end of the day, I still love my car. Just not the downtime that comes with an early VIN.

@jinglhyme Thanks for the update. Hopefully you'll have some uninterrupted bliss from now on.

Not to mention a late-version primary battery and 120 kw charging!! Fingers crossed for you.

@ jinglehyme,

Please check the battery sticker and let us know what version of the battery you received. You likely had an A or a B version, but my bets are on an A. You can find the sticker on the battery pack section closest to the front passenger wheel well. Raise your suspension to very high, turn your steering wheel all the way left (counter clockwise) to open up the wheel well, and stick your head in there.

:)

I meant your original battery was probably an A or a B, hopefully the new one is a D or E.

I had a "B" battery - but will check the new one when it comes home for dinner.

@BobN - that's the first thing that comes to my mind every time I read about an owner getting a main battery replacement!

More Sadness - It looks like they replaced my primary battery pack with a Re-manufactured B. It could have come from a car with 1,000,000 miles on it for all I know. - I'm going to have to do some research on this. Any ideas?

@jinglehyme I think if it were me it would be an appropriate time to throw a fit. YMMV.

Talked to the Centinela Service Center - he says they always replace with re-manufactured batteries when a car has over 4K miles.

I think this is shitty! Tesla's entire resale and valuation system is based on battery prowess, and not knowing where this used battery came from goes entirely against the grain. The service center told me I was getting a new battery - they never said I was getting a used battery - I would have pitched a fit. With all the problems I have had over the last year and a half - I kinda got excited about the new battery - only to find that it is someone else's former problem. Just think, my old battery pack with 20,000 miles on it could end up in a car with only 5000 on the odometer. Smells Fishy. And quite frankly unethical.

Uhm... Does it work?

And... Is it still under warranty?

If so... What the problem is...?

I'm not comfortable with this concept either. This is where traditional ICE vehicles and BEVs definitely diverge.

Does your re-manufactured battery have a new 8 year unlimited (or 100k) mile warranty based on the replacement date?

What do manufacturers do when they put a "new" engine in an ICE under warranty? I don't believe that they roll back the odometer, or do they?

If you have a warranty replacement on for an ICE are they allowed to use a remanufactured engine?

To what degree are they remanufactured? Is it your original battery pack with a component replaced? Is it a new drive train in an old case? Does it have new cells? Lots of questions need to be answered.

I'm really just saying... In my guise as a Certified Tesla Motors Apologist Fanboy... That the company that sends sheet metal in one end of a factory and drives cars out the other end... A company that literally assembles every aspect of a battery pack on site themselves, not farming them out to someone else... Is probably a bit more adept than other manufacturers would be at providing viable, usable, reliable 'remanufactured' components.

That is, if their own internal engineers are satisfied with the characteristics of the battery pack, it will likely far surpass your actual needs. Reportedly, there is a guy who repairs battery packs in the Toyota Prius by replacing the individual cells by hand for all of three hundred bucks. No one has any complaints about his work, as it revitalizes a dead Prius battery pack allowing for years more service. Somehow I'm rather certain that Tesla would do a better job than anyone el
I... don't think so. Tesla has been known to ship failed components back to the factory for inspection. The Service Center may have had a backup battery pack on hand, in storage, on the shelf, that happened to be refurbished, certified, and cleared for use in another car. New as the day it was born, so to speak. If you literally feel you deserve an absolutely brand, spanking, new battery pack, fresh off the line -- make sure that Tesla is aware of that requirement. But be prepared to wait -- a while - to get it.se to provide you a 'new to you' battery pack.

jinglehyme wrote, "More like my old one that failed."

I... don't think so. Tesla has been known to ship failed components back to the factory for inspection. The Service Center may have had a backup battery pack on hand, in storage, on the shelf, that happened to be refurbished, certified, and cleared for use in another car. New as the day it was born, so to speak. If you literally feel you deserve an absolutely brand, spanking, new battery pack, fresh off the line -- make sure that Tesla is aware of that requirement. But be prepared to wait -- a while - to get it.

@jinglehyme
I recently received a "remanufactured B" as well. It seems to perform just fine and charges to higher "rated miles" than my old battery. However, I did wonder what the true status of the remanufactured battery is so I understand your frustration.

Mine was replaced in about 14 hours from when it was towed so they must have had the replacement pack on hand.

Before purchase, and shortly thereafter, my biggest concern was with the longevity of the battery. Even though I ended up with a battery replacement, my biggest concern now is with the rest of the car. The battery warranty is 8 years, but the warranty for the rest of the car is only 50,000 miles. I took delivery March 13, 2013 and have over 27,000 miles logged on mine and almost 4000 on loaners. At this rate, I should hit 50K and run out of warranty in about 1 year (depending on how many loaners I may need before then!).
The extended warranty isn't available in Florida, so I will be driving without a net soon.

Mine was also replaced the same day - on a Sunday, which was cool. But there is nothing stating that the warranty of the remanufactured battery has started over as new - That would be nice if true.

I have also put numerous miles on loaners. Sad but true. If the problems continue, I seem to have no choice but to invoke the California lemon law.....

Do you frequent the superchargers? Could this be a symptom.

I understand the frustration, but can't relate emotionally.

I have to be happy with my (finely functioning) "A" battery.
;-)

I do not frequent the Superchargers. I had mine for almost a close to a year before my first Supercharge. I also rarely did a max charge.

I never expected the warranty to start over. Why would I be entitled to an additional year of warranty coverage?

Even though I have had a lot of problems, the service centers have really done a great job of trying to fix the problems with minimal aggravation to me. They aren't perfect, but they are a pleasure to deal with. I am sure I would qualify for lemon law protection based on the number of problems and time in service, if I chose to pursue it'll. However, I never considered it since they are working so hard to make things right. I always felt the lemon laws were "punitive" or a "last resort" for customers with problems that were not being addressed.

Sorry for the typos, using my iPad.

Now might be a good time to email jguillen@teslamotors.com.

Vin 11XXX, no problem yet with either 12volt or 85Kwh high voltage battery. I think TESLA should be extra cautious with any battery replacement and assure the owner that "the clock is reset" especially IF the owner has had multiple trips to the SC for the same problem. At first blush...I concur with jinglehyme...his ownership experience should not be to endure this type of malfunction. TESLA..please step up with your usual great customer service.

RS;
+1

Except for the wandering dupe copy-paste. ;p

Anybody know what is TM policy on warranty period calc on remanufactured batteries?

Def'n, "remanufacture": 1.To make a system or subsystem that meets the standards of one newly manufactured by disassembling a used one, cleaning, inspecting, replacing worn and defective parts, and reassembling


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