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Extended service agreement price hike?

I could have sworn the price I saw last week was $2500 and when I just checked it, it was $4000? I just filled out my delivery survey. Could that have jacked the price or did I just have poor timing?

Update: This thread came to Elon's attention and Tesla Motors came through and gave us all a grace period to buy the ESA at the $2500 price.

I think you're right, but I'm not 100% sure. I'm going to start keeping screen captures of everything given how fluid these things change and without warning.

Yep, the body of the contract still says $2500, but they're charging $4K. Doh.

Wow! I just checked my services sign up page and it now lists the extended warranty as $4000 instead of $2500. This is despite the main 'services' page still listing $2,500. I expected them to increase the price prior to expiration in 4 years of the primary warranty, but not so soon. I thought I had year to lock in the price. Frankly, I think Tesla should have given us some warning before raising the price. I did the 4+4 service plan and this pricing seems unchanged. I waited on the extended service agreement as we had 4 years; boy that looks like a mistake.

Woah, that does look like a mistake. I'm going to e-mail ownership to find out what's up. This page...

http://www.teslamotors.com/service#/service-plans

...still has the original price. I'm guessing it's an error.

I e-mailed ownership and included a screenshot of the public page ($2500), mentioned the PDF ($2500), and included a screenshot of the private sign-up page (now saying $4000). I asked for clarification via e-mail and/or here in this thread (included a link to this thread, too).

I'm not super-concerned--mistakes happen, and Tesla has a history already of giving advanced notice on price increases, e.g., the Model S increase...the whole world got a window of time to reserve, etc. So I'm guessing either it's a complete mistake (price isn't going up), or else current owners are supposed to get a window during which we could get the current price (before any increase takes effect).

@KendallPB

I agree with your assessment.

What I'm wondering is what do they now know that prompted them to raise the price by 60%? Are they having experiences with the Roadster that they hadn't anticipated?

It would seem prudent to "buy-in" at the cheaper price if they do allow a grace period for owners of delivered vehicles, but I have to say that it would be terribly clever of them to wave the $4000.00 price tag in front of us and offer it to everyone at $2500.00 just to get the revenue.

Companies love selling extended warranties!!!

Looks like they have updated everything now to $4000. I'm not thrilled with this, as it happened right after I hit delivery... Sent them an email to ask if they are going to honor the advertised price.

It would be great if we could establish a Google Drive folder to share screenshots. If Tesla is going to start changing prices on things without announcing it, I'd like to know when people catch these. I'm in that dangerous period after my order was confirmed but before I've purchased any of the service plans. I would hope Tesla would honor the prices they advertised when I placed my order, since raising them after I can't back out, and before I even have my car, seems inconsistent with Tesla's "customer-first" approach to things.

I'm very disappointed in this also. I emailed ownership.

The service agreement (4+4) shows $3800 on my My Tesla page and $4800 for 4+4+R. It's been that way for a number of weeks. Of course, those figures don't include sales tax.

@David70 Scroll down to Extended Warranty. Used to $2500 now it's $4000.

Must be how a kicked dog feels. All these loyal, fawning owners promoting the brand, signing petitions, buying the stock and we get sucker punched with this jacked service plan. I'm anxious to hear corporate's response. There's no assurance that it's not going to be boosted several more times before it's time to make the purchase, since most people would typically wait to renew in four years. Is a letter writing campaign in order?

I'm going to have my first chat with my newly assigned Delivery Experience specialist tomorrow and I'll see what he says.

sonowit is more comparable with a roadster, but I am definitely disappointed that there had been no advance hint, warning of the increase.
so we should all email ownership experience and complain today!

Oh wow...I sure hope they didn't really do this with no advance notice!! I had every intention of buying the warranty, but at $2500; I just figured I at least had until they announced the price increase!! Let's hope this is not intentional...

I'm in "delivery limbo" right now as well. I haven't purchased services yet. I'm pretty pissed about this sneaky price increase.

Here in WA state, we still don't even have the option of buying the extended warranty. We only have the service plans available for purchase. I had hoped to be able to buy it at the original price once it was offered. At this new price, I will have think about it more...

@dsecrist - Thanks for mentioning that we don't have the option in WA state. I didn't remember seeing anything about an extended warranty - now I know why.

What concerns me about the rise in price is that it may reflect Tesla's internal feeling that the Model S is going to be more expensive to service after the warranty period than they had originally anticipated. I don't want my Model S to become a money pit after the warranty expires, that is my biggest fear.

@jtodtman@gmail.com,

OK. I don't see that. I guess the extended warranty isn't available in WA state.

I agree with AmpedRealtor. The sudden, secret, sneaky price hike sends the message that they have less faith in the long-term maintenance of the vehicle. I am getting worried.

well, guess I'll be trading in my MS for a new one in 8 years.

I just heard back from my Delivery Experience Specialist:

My email to him:
"I have a question for you: I had every intention of going full-bore into my P85+ ownership with 8 years of everything. Yesterday, however, I noticed that the price for the additional 4 years of warranty coverage (the Extended Service Agreement) has increased from $2,500 (what it was when I confirmed my order on Monday) to $4,000 -- a 60% increase. Why wasn't I given any notice that this was happening? Will Tesla still honor the price it was when I started this ordering process?"

His response:
Unfortunately I’ve been told that Tesla will not honor the previous service agreement pricing.

The price at the Dutch site is still €2800. I sure hope they will not increase that too. €700 in yearly maintenance for a car that is supposed to be low cost is bad enough. €1000 would be a painful wake-up.

I was ready to sign up for $2500 but this causes a rethink. They have us where they want us because if something breaks after 50,000 we have to go back to them. Unfortunately I do more than 25000 miles a year so at best this warranty may only cover me 2 further years at best and then I'm on my own. Do I risk it and save $4000 hoping nothing that costs more than $4000 breaks in year 3 and 4.

That's really disappointing that Tesla would just sneak in a price increase on the extended warranty. I was going to buy this when the first made it available, but I thought I would wait until my warranty was going to expire. Now I'm not sure it's going to be worth it. I'll have to see what kind of failures people are reporting around 3 years from now. Unfortunately, there aren't too many cars older than mine, so I may not have good data by then. It does seem like many other Model S owners are putting on many more miles than I am. Those owners might be the first ones to see wear and tear types of problems and report them to the rest of us.

@Bighorn - Tesla deserves to have you take this thread public. Reminiscent of the hose job the early 60 configurators got on the Supercharging option.

This should be the hottest thread now on the forum, why not?

@AmpedRealtor

Might be time for you to send an email to the big man.

No warning, no grace period for those who already bought the car? How disappointing....


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