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My Voice to TESLA on my issues.

I thought I would voice my concerns about my issues and in doing so will cause change for the better, below is my email that I wrote to my delivery experience specialist:

Dani,

I wanted to start to the point, this experience has been the most disappointing car experience I have ever had.
The problems started with delivery being changed over and over, when the car arrived it had been damaged.

The car has damaged to the rear bumper, front bumper, passenger fender and wheel. I didn't buy a damaged car or repaired car and this is what i am getting, i don't want to hear anyone making excuse that its third party shipping. If you don't have a reliable shipping company then Tesla needs to resolve this issue cause I will not be the only customer with this problem. I was really excited to purchase the car but this experience has really upset me, nothing has gone right with this purchase. I know the service center is working on getting me new parts which has made me happy that its not being repainted at a body shop and that all parts will be new but out off all the cars 5 cars i purchased since June 2012 this will go down in my books as the worst experience. I like what Tesla is about as a company but I can't recommend a product that has issues like these, I am even more frustrated that i can't voice my concerns except going on Facebook and other social sites to get my point across. I was so frustrated that I told the service people i don't want the car, i want a new car or my money back.

Hmmm... There are thousands of us who have had few if any problems. I can say that when something has gone wrong with Tesla's, in my experience, Tesla has gone out of its way to completely and utterly exceed my expectations in every way to resolve the situation or problem. I suggest that you give Tesla a chance to make it right. You will be thrilled with the result and your car. Did you really buy 5 cars in the past year? Can you share with us your vin#, configuration, service center and maybe a couple of photos of the damage? (I am #6672, p85)

You purchased 5 cars in the last 12 months? Why did you buy a Tesla and not the more expensive Fisker if you have that much spare cash?

And what exactly would you like us to do for you?

Mliss, we must have hit send about the same time. 5, huh?

Fyi, this same story did happen to a member this winter. This seems recycled.

This story smells like an urban legend being born.

@greg,

If you would like us to believe your "concerns", please re-post your thread in private.

A quick look at the OP's email site, which is canpolUSA.com, shows that company is "an innovative manufacturing company focusing on the oil and gas sector.". I wonder if Greg@canpolusa.com has an ulterior motive here?

@Neech
+10

let's not waste any more words on this one.

out.

Hmmm...Agreed. Some have said that the private posts are not being set up or are not working for all customers. I was one of those customers yet it was important to me as a customer to have the option to both post private and see private threads. One quick email and three hours of time by Ownership was literally all it took to resolve that.

I am making a point of this for two reasons:

1) Others will jump in here and say private posts don't work and that it is unreasonable to expect customers to post private which I wholeheartedly disagree with. Those posts detracts from the real issue at hand.

2) If one wants to be taken seriously and seen as credible on complaint posts like this, they need to post private to validate that they are owners so we all have some degree of confidence as to the potential legitimacy of the complaint.

That said, given some of my delivery challenges and the speed and manor in which Tesla had reacted to address them, I really do have a difficult time believeing that what sounds to be a severly dented and damaged car was delivered, that the OP actually would have accepted delivery of the damaged car, and that the OP feels that social media is his only path to get his point across. If my car was attempted to be delivered this way, I would be having an immediate discussion directly with George Blankenship. He has responded directly to me and others for less severe issues and the broader ownership team has done all the right things to resolve my issues so far.

OP, please change this post to private. Also, please tell us who are you working with to resolve this? Do you need George's email address so you can escalate this matter or do you already have it? If you need it, you can find it on these forums with just a small amount of effort.

I wish you luck.

Posting with a username which is that of the owner (Greg Wygoda) of an Oil & Gas equipment fabricator seems very suspect, but oddly expositional, unless he didn't realise he was making his email address his username or that it would be visible.
I find " i can't voice my concerns except going on Facebook and other social sites to get my point across" particularly odd. So he can go on facebook and twitter, post to the Tesla forum and the teslamotorsclub forum, email his DS but somehow he he has no forum to air his concerns? It is all just very odd.
In the end there was some damage in transit and Tesla is making it right, this once again looks like a case study in what to do rather then a negative.

Hmm, seeing a lot of this lately. 1 or 2 posts, public, always negative but careful to include simpering praise for a car they supposedly already bought.

OP, post your vin# if you'd like us to believe you. Sorry, I used to be one of those who beat up on posters who humped on supposed trolls, but this thread smells a bit.

My car is not delivered yet but I have not been able to gain private access as has been written about on the forum by several others as well. My car is in production and has a VIN and will be delivered towards the end of July. I've emailed and not been given access so I'm not sure what's up with that.

I didn't infer from his post that the car was severely dented just that there was damage. The extent to the damage wasn't detailed.

The last two vehicles I purchased brand new from a dealer were a 2010 Jaguar XF and a 2011 Range Rover Sport. Both of these cars had some minor problems - one a small dent and the other some wheel rash. Both were taken care of but cars can be delivered imperfect and I assure you that shipping damage does frequently happen. I spent my first 7 years out of college in the car business and saw it first hand on a number of occasions.

".........that all parts will be new but out off all the cars 5 cars i purchased since June 2012 this will go down in my books as the worst experience."

Don't you see that this guy is spamming here with his " 5 cars in one year"?

Those ICE car mechanics and dealerships are getting frustrated now.

Stop responding to this post any further...

Greg Wygoda is the owner of Canpol.

Canpolusa is also based in Houston, TX.

Hmmm... There are thousands of us who have had few if any problems. I can say that when something has gone wrong with Tesla's, in my experience, Tesla has gone out of its way to completely and utterly exceed my expectations in every way to resolve the situation or problem. I suggest that you give Tesla a chance to make it right. You will be thrilled with the result and your car. Did you really buy 5 cars in the past year? Can you share with us your vin#, configuration, service center and maybe a couple of photos of the damage? (I am #6672, p85)

I can email you my pictures of the damages but the purpose of my post is to get these issues resolved.

I suspect any poster that claims to have purchased the car and uses an ID that is an e-mail address.

Don't they have to create a different ID in order to use the phone application? Correct me if I am wrong. I got the car before the application came out and they made me update my log in after it was offered.

jbunn@hotmail.com | JUNE 28, 2013
You purchased 5 cars in the last 12 months? Why did you buy a Tesla and not the more expensive Fisker if you have that much spare cash?

And what exactly would you like us to do for you?

My point that i am trying to make here is that Tesla needs fix its logistic problems, I don't really understand your comment on Fisker car, it not relevant to the issue.

Docrob | JUNE 29, 2013
Posting with a username which is that of the owner (Greg Wygoda) of an Oil & Gas equipment fabricator seems very suspect, but oddly expositional, unless he didn't realise he was making his email address his username or that it would be visible.
I find " i can't voice my concerns except going on Facebook and other social sites to get my point across" particularly odd. So he can go on facebook and twitter, post to the Tesla forum and the teslamotorsclub forum, email his DS but somehow he he has no forum to air his concerns? It is all just very odd.
In the end there was some damage in transit and Tesla is making it right, this once again looks like a case study in what to do rather then a negative.

Where I work is really irrelevant to what my issues is with car.

Greg, could you please post in private in order to prove your owner identity? No offense, it is just the simplest way for all of us. In any case, I very much doubt that posting negative Tesla PR here in this forum will get you closer to a resolution. Whereas, on the other hand, posting your concerns in a private thread most certainly will be helpful - we are suspicious for a reason, but helpful once you win our trust.

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[URL=http://s150.photobucket.com/user/Transporter_GW/media/IMG_0590.jpg.html][IMG]http://i150.photobucket.com/albums/s119/Transporter_GW/IMG_0590.jpg[/IMG][/URL]

I think everyone needs to understand the issue, I am voicing my concerns about delivery schedule and delivery issues.

These problems can't be fixed unless you make the correct people aware of the issues, If i didn't support Tesla I would not buy the car or even informing others how great the product is. I want everyone to know it doesn't matter what field you work in, this is really not direct reflection on how you feel about an electric car.

My personal view on Tesla is:
- I am think its great this car is designed and build in the US.
- Fully support EV cars but this one is a realistic buy
- I really like how the company is preforming
- Build quality and design are #1

My issue at hand is I am disappointed from the sales contact to deliver of the car, these issues can't be resolved unless someone looks at it and says we have a problem and how do you stop this from happening again.

If anyone needs any proof please send me your email address and I can forward you my photos or email correspondence

Greg: you need to use HTML tags, not BBCode, to include images.

Greg,

My Tesla was delivered in pristine condition. Any issue (all very, very minor so far) or question I have had relating to my Tesla (now 5 k miles of driving) have been dealt with quickly and responsively by Tesla. The Tesla owners I know have all had similar experiences. I would recommend giving Tesla the time to fix the car. They should be very responsive both at the local level and at Tesla HQ. The delivery of a damaged car is not remotely the norm for a Tesla delivery. I would strongly counter your comment there is a Tesla "logistics" problem. Assuming the truth of your statements, it sounds as if you have had an unfortunate experience. If you spend any time on this web forum, you will see that Tesla so far has quite good track record of fixing customer issues--as they seem to be doing in the replacement of the damaged parts of your car.

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 photo IMG_0592.jpg

Are you in Texas? I wonder if this is an artifact caused by the problem with dealership laws there.

In our area the cars go to the service center first and they are gone over before delivery, much like what would happen in a typical car purchasing scenario through a dealer.

This guy sounds like one of NNT's class mates

Captain_Zap | JUNE 29, 2013 NEW
Are you in Texas? I wonder if this is an artifact caused by the problem with dealership laws there.

In our area the cars go to the service center first and they are gone over before delivery, much like what would happen in a typical car purchasing scenario through a dealer.

I am located in Texas but I am not sure how delivery delays or damage is related to this


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